Customer Service/Billing Technician I/II for the Marina Coast Water District

Job Description:

Customer Service/Billing Technician I/II for the Marina Coast Water District

Description

Position Description

Are you seeking a career where you can be part of an organization committed to serving its community through excellent customer service? Do you have a passion for serving customers, providing billing support, and helping customers resolve payment and service orders? If so, the Marina Coast Water District is looking for their next Customer Service/Billing Technician I/II to join their team!

Regional Government Services and its staff are conducting this recruitment on behalf of the Marina Coast Water District.

THE POSITION

Customer Service Representative I is the entry level in this series. Initially, incumbents with some customer service or administrative support experience will learn the District’s customer service and billing systems, operations, practices, and procedures. As experience is gained, assignments become more varied and are performed with greater independence.

Customer Service Representative II is the experienced level in this class series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and may provide team leadership, training and work review for those at the entry-level.

COMPETENCIES:

• Adaptability and Flexibility - Can shift gears comfortably and reprioritize work as needed
• Attention to Detail - Accomplishes tasks with thoroughness and accuracy
• Communication - Effectively conveys and exchanges thoughts, opinions, and/or information verbally and in writing
• Customer Service - Maintains on-going client relationships
• Interpersonal Relations - Builds relationships based on mutual trust and respect
• Problem Solving - Identifies problems and implements appropriate solutions
• Reliability and Commitment - Shows commitment, dedication, and accountability to one's work, and follows through on all projects, goals, and aspects of one's work
• Results Oriented - Manages time and priorities effectively
• Teamwork - Works collaboratively with others to achieve a goal
• Time Management - Coordinates and executes plans for events, tasks, or processes in an efficient and effective manner

ABOUT THE CLIENT


It's an exciting time to work for the District and be such an integral part of the team, while also living on the Central Coast of California along the scenic Monterey Bay area-It just doesn't get any better...

Currently, the Marina Coast Water District is actively engaged in the conversion of the former Fort Ord military base into a vibrant mixed-use community, including approximately 6,000 new homes and several hundred thousand square feet of commercial/industrial facilities. Our mission is to provide high quality water, wastewater, and recycled water services to the District's expanding communities through management, conservation, and development of future resources at reasonable costs. Our vision is to become the leading public supplier of integrated water and wastewater services in the Monterey Bay Region.

Examples of Duties

To view the full job description, click HERE

Typical Qualifications

Training and Experience:

To qualify, a successful incumbent must possess both education and experience, which would provide the required knowledge and abilities. Experience may substitute for education. Minimum requirements to obtain the requisite knowledge and abilities are:

Customer Service/Billing Technician I - Equivalent to high school graduate with one (1) year of experience in providing general office support, and computer applications such as word processing and spreadsheets. Some customer service experience is highly desirable.

Customer Service/Billing Technician II - Equivalent to high school graduate supplemented by business school or college level coursework in business and computer applications with two (2) years of administrative/clerical experience in an office environment and with intermediate Microsoft Office skills. Prior customer service experience is required.

Supplemental Information

BENEFITS

Salary - Customer Service/Billing Technician I: $65,121.08 - $83,112.84 annually

Customer Service/Billing Technician II: $71,881.49- $91,741.02 annually

Retirement - The District participates in CalPERS, with Social Security. Benefit is 2% @ 60 for classic members and 2% @ 62 for new members as defined by PEPRA, subject to the limitations set by PERS. Employee pays the employee portion (new employees only).

Health Insurance (Medical/Dental/Vision/EAP) - District provides health insurance plan options and provides full employee coverage and a portion of the premium for coverage for employee dependents.

Deferred Compensation - Optional enrollment in a pre-tax payroll-deducted 457 plan. The District will match an employee's contribution up to a maximum of $2,500 annually.

Short and Long-Term Disability Insurance - District provides coverage.

Life Insurance - District provides coverage at an amount equal to two times employee's salary.

Vacation Leave/Sick Leave/Holidays - District offers generous vacation benefit beginning at an accrual of 3.08 hours per two-week pay period and sick leave at 12 days accrual each year. In addition, 12 paid holidays and 2 floating holidays per year.

SELECTION PROCESS:


Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application.

Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system.

All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment.

The deadline to apply is January 6, 2025, at 11:59 PM PST

Apply online HERE

Appraisal Process - (Pass/Fail) After the closing deadlines, applications will be screened in relation to the criteria indicated in this announcement.

Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications.

Online Skills Assessment - (Pass/Fail) An Online Skills Assessment may be used to evaluate candidates’ knowledge, skills, and abilities for the position. The Online Skills Assessment will be conducted via a video conference platform. The Online Skills Assessment is tentatively scheduled for the week of January 13, 2025.

Remote Screen Interview - (100%) Candidates who pass the Minimum Qualification assessment may be invited to a Remote Screen Interview to evaluate training, experience, and other job-related qualifications for the position. Remote Screen Interviews will be conducted via a video conference platform.

Successful candidates will be submitted to the Marina Coast Water District for further consideration and an onsite Hiring Interview.

Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by emailing aniewald@rgs.ca.gov. Neither Regional Government Services nor the Marina Coast Water District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services (RGS) by emailing aniewald@rgs.ca.gov.

The Marina Coast Water District is an Equal Opportunity Employer

Closing Date/Time: 1/6/2025 11:59 PM Pacific

Salary:

$65,121.08 - $91,741.02 Annually