Bilingual Long Term Care (LTC) Intake Case Manager

Job Description:

Bilingual Long Term Care (LTC) Intake Case Manager

Description

Job Posting Closes at 11:59PM on:
01/06/25
Division:
Case Management Agency Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Jefferson County Human Services is seeking Bilingual Long Term Care (LTC) Intake Case Managers responsible for the member-facing work of this division. Depending on the focus of their team, Bilingual LTC Intake Case Managers provides comprehensive case management which involves providing individualized support and coordination of services for members, often with complex needs. This includes conducting assessments to determine eligibility, linking members to appropriate resources, and maintaining ongoing communication to monitor progress. It requires a thorough understanding of community resources, policies, and regulations, as well as the ability to advocate effectively for members.

Experience in a high-volume customer service position demonstrates the ability to manage multiple tasks simultaneously while maintaining a professional and empathetic demeanor. This includes resolving member concerns promptly, addressing inquiries accurately, and handling challenging situations with diplomacy and patience. It highlights skills in communication, problem-solving, and the ability to thrive in a fast-paced, member-focused environment.

We are hiring Bilingual LTC Intake Case Managers for the following areas:

IDD (Intellectual and Developmental Disabilities) - The intake case managers in this area are responsible for determining the functional eligibility of members with Intellectual and Developmental Disabilities and their families.

Non-IDD - The intake case managers in this area are responsible for determining the functional eligibility for members experiencing needs related to physical disability, chronic illnesses, mental health, and aging.

About Human Services:

Through early childhood education, adult and child protection, job training, food assistance, Medicaid, and other programs, Jefferson County Human Services has an additional five internal Divisions that work with hundreds of community partners to help people build better, safer lives. Human Services provides excellent, individualized service throughout the community with their talented, passionate professionals who empower people and communities to thrive.

Jeffco offers a work environment that strives to promote the development, strategic vision and scope for work and inclusion practices to strengthen and advance shared departmental goals and alignment with the county strategic plan.

Schedule: The county operates primarily on a 4 day/10-hour work week. (Monday-Thursday); Human Services works a mix of 4 day/10-hour or 5 days a week (Monday-Friday). This position is hybrid, with remote work and in-office work as determined by team and agency needs.

Hiring Range:$56,869.00 - $67,362.00 Annually

Compensation will be determined based on education, experience, and skills.

Bilingual proficiency in Spanish is an incredible asset to this team and will be compensated upon completion of communication skill test.

Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click here for our Total Rewards summary.

JOB RESPONSIBILITIES

Bilingual LTC Intake Case Managers have the following responsibilities:

• Determine member eligibility by gathering collateral information from hospital, nursing home, long-term skilled home health and home-based services.
• Complete a face-to-face assessment of members.
• Attend court appeal hearings to defend denied applications.
• Prepare all legal documents for the appeal hearing.
• Work with various Medicaid programs (e.g., Home and Community Based Services (HCBS), Elderly, Blind, and Disabled, Community Mental Health Services, Complimentary and Integrative Health Waiver, Brain Injury, Children’s HCBS, Program of All Inclusive Care of the Elderly, Home Care Allowance, and Nursing Home programs).
• Maintain member care plans by reassessing as necessary.
• Ensure family members are fully informed of options available.
• Take and make referrals as necessary.
• Consult with state agents.
• Other duties and responsibilities as assigned.

QUALIFICATIONS

Research shows women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum qualifications:

• Bachelor’s Degree in a related field and;
• One (1) year of work-related experience in comprehensive case management and a high-volume customer service position.
• Or an equivalent combination of education and experience.

Preferred Qualifications:

• Bilingual in Spanish highly preferred.
• Knowledge of laws relating to children and families.
• Experience with Microsoft Suite Office.

Knowledge, Skills and Abilities:

• Excellent individual, group and family crisis management skills.
• Able to learn more than one complex computer system and is patient in the learning process.
• Ability to problem solve by using critical thinking and utilizing resources/researching to find solutions that are best for the member/family and the department.
• High level organizational and time management skills and thrives with strict deadlines.
• Strong customer service and interpersonal skills with the ability to adapt communication based on level of program knowledge of the audience.
• Warm, empathetic, respectable personality.
• Passionate about agency's mission and vision.
• Ability to create and maintain relationships with community partners.

Additional Job Information:

• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, CAPS, education verification, and/or references.
• Please note that supplemental questions requiring a written response will serve as a writing sample.
• All Jefferson County Employees must apply through their internal profile.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

How to Apply:

Applications will be accepted electronically at Jefferson County Colorado Career Opportunities .

Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal .

For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs

Questions: County Recruitment Team: 303-271-8400 or CareerTalent@Jeffco.us

Education:

Experience:
Work Experience: Minimum one year

Certifications:

Languages:

Category:
Health & Human Services