IT Applications & Support Analyst

Job Description:

IT Applications & Support Analyst

Description

Description

Classification: Unrepresented, Non-exempt
To provide complex systems support and administration for the Agency's core enterprise cloud application - Yardi Voyager. Secondarily, will provide application level support to the Agency's core financial application - Finance Enterprise on an as needed basis. Will provide other application support as needed and assigned.

Essential Areas of Responsibility

User Support/Application Support
• Respond to user requests for assistance, including report generation, data extracts, troubleshooting, problem analysis, requirement gathering and training
• Analyze, detect, identify and correct technical problems and deficiencies
• Assist departments with their information processing needs
• Assist with help desk issues related to the supported software
• Provide coordination between outside vendors and Agency staff
• Track problem reports and follow through to resolution
• Provide user procedures and documentation
• Maintain and support appropriate departmental applications such as housing management software (e.g. Yardi products) and finance software (e.g. Finance Enterprise products).
• Resolution of technical issues through debugging, research and investigation, managing incidents and requests.
• Customize Yardi Voyager fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards
• Act as the primary point of contact for Yardi users and work to resolve Tier 2 issues
• Assist in training new users, and grow the Yardi skill set across the organization
• Serve as the primary point of contact for Yardi ticket submission and escalation, testing new features and approving deployment to production
• Assists with Disaster Recovery/Business Recovery Planning & Testing
• Maintaining and updating technical documents and procedures

Education & Experience

• Preferred: Bachelor's Degree in Information Technology, Computer Science or related field required
• 5 years' Enterprise Application Level Support
• Public Housing industry experience is a plus
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills to excel in documentation and training responsibilities
• Ability to diagnose & address application issues
• Proficient in Microsoft SQL and Excel, with a strong understanding of database schemas and structures

Job Duties & Responsibilities

Other Duties

All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.

Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader.

Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability.

In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include:

• 12 paid holidays plus 3 floating holidays
• Agency closure the last full week of December
• 2 weeks of vacation per year with increasing accruals based on years of service
• 12 sick days per year
• Free Medical and Dental insurance for full family (through CalPERS)
• Free Vision insurance for up to Employee + 1
• 3% Supplemental Allowance towards benefits
• CalPERS Pension Retirement
• $50,000 life insurance
• Free downtown parking
• Tuition reimbursement up to $5,250 per year
• Professional Development opportunities

Retirement benefits
Employees who retire with SHRA are eligible for the following CalPERS benefits.

• CalPERS pension
• Free medical insurance after retirement after 20 years of service

Additional benefits

• Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource.
• SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans.
• SHRA strives to provide a work-life balance to all employees. In addition to generous paid leave benefits, SHRA employees work a two-week schedule of nine 9-hour days with every other Friday off.

Closing Date/Time: Continuous

Salary:

$84,211.00 - $130,638.00 Annually