Victim Services Supervisor

Job Description:

Victim Services Supervisor

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Masters Degree from an accredited college or university in Mental Health Oriented Science or in a field related to the job, plus three (3) years experience in mental health crisis and trauma counseling, one (1) years of which were in a lead/supervisory capacity.

Licenses or Certifications:

• Licensed Clinical Social Worker ( LCSW ) or
• Licensed Professional Counselor ( LPC ) or
• Licensed Marriage and Family Therapist ( LMFT )
• Valid Class C Drivers License

Notes to Applicants

Victim Services Supervisors promote the development of employees’ clinical skills and therapeutic frameworks, & modalities through observation, assessment and evaluation and utilize supervisory evidence-based techniques to solve problems. The counselors they supervise provide crisis counseling, advocacy, justice support, safety planning, and information and referrals to victims and witnesses of crime. The supervisor coordinates and monitors daily job assignments of counselors which includes ensuring staffing levels are adequate.

The Victim Services Supervisor coordinates and monitors daily job assignments of Victim Services counselors which includes ensuring staffing levels are adequate. They will also promote the development of employees’ clinical skills, therapeutic frameworks, approaches and modalities through observation, assessment and evaluation. The supervisors are expected to utilize evidence-based techniques to solve problems and implement intervention. They will assign projects and monitor task completion for accuracy and effectiveness. In addition, they assist in determining goals, objectives, and resource requirements for Victim Services programs. In the event of a large scale or critical incident, the supervisor provides incident command leadership and preparedness

Victim Services within law enforcement is a unique support service employing highly skilled professionals with master’s degrees in a mental health-oriented science. This position requires specific experience and knowledge in mental health issues, trauma, victimology, clinical supervision approaches, operations management/oversight, Critical Incident Command, police operations, vicarious trauma and victim assistance best practices. Additionally, skills such as trauma and crisis counseling, employee development, effective communication and writing skills are necessary.

Driving Requirement:

This position requires a Valid Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

If you are selected for an interview:

• Please bring the contact information for at least four (4) references.
• If you are identified as a top candidate, verification of your education (which may include your official college transcript, high school diploma or GED ) may be required. You must provide proof of education from an accredited organization/institution.

When completing the City of Austin employment application:

• All relevant employment (work/volunteer) must be included in the online application to be considered for this position. A detailed, complete employment application is required. In addition, the resume information must match the information on the application. Please be sure to highlight your lead or supervisory experience.
• Please be sure to provide job title and employment dates for all jobs. Please include contact information for previous employers.
• The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Incomplete applications will not be considered. Please include contact information from previous employers.
• Starting salary will be based on overall relevant experience and education.
• A resume is required but will not substitute for a complete COA application. Please be sure the positions and employment dates listed on your resume match you application.

To view the City of Austin Recruitment Video, please click here!

CBI :

Must pass a Criminal Justice Information Systems ( CJIS ) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

Benefits:

Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Please click here to find more information.

Secondary Employment:
All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.

• APD must review all secondary employment.
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD , as well as current APD employees considering Secondary employment.

To learn more about working with the City of Austin, click here to watch a short video!
Pay Range
$30.70 - $38.37
Hours
2:00 p.m. - 10:00 p.m.
On-call for 1 week every 6th week (This position is required to be “on call” outside of the scheduled work day, and may need to respond to “call back” assignments).
Job Close Date 01/29/2025 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 715 E. 8th Street Preferred Qualifications Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Promotes the development of employees’ clinical skills, therapeutic frameworks, approaches and modalities through observation, assessment and evaluation and utilize supervisory evidence-based techniques to solve problems and implement intervention. Determines goals, objectives and resource requirements for Victim Services programs. Participates in the preparation and monitoring of the division budget. Researches and prepares narrative material for grant proposals, annual reports and other documentation as required and requested. Provides incident command leadership and preparedness for critical incident scenes and disasters. Assigns projects, sets schedules and monitors task completion for timeliness, accuracy and effectiveness. Evaluates program effectiveness to develop improved methods. Evaluates program effectiveness to develop improved methods. Provides the required hours of individual and group clinical supervision to employees pursuing Licensed Clinical Social Worker and Licensed Professional Counselor licensures. Conducts media interviews in collaboration with the Public Information Office. Prepares for and testifies in court as a fact or expert witness.

Responsibilities - Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of counseling, theoretical frameworks, and techniques.
• Knowledge of mental health issues, trauma, and victimology.
• Knowledge of Critical Incident Command.
• Knowledge of police operations and investigative procedures.
• Knowledge of Victim Assistance best practices.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Skill in trauma and crisis counseling.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.
• Ability to establish and maintain good working relationships with other City employees, external agencies, and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Victim Services Supervisor requires a Master’s degree from an accredited college or university in Mental Health Oriented Science or in a field related to the job, plus three (3) years’ experience in mental health crisis and trauma counseling, one (1) year of which were in a lead/supervisory capacity. Do you meet these qualifications?

• Yes
• No

* This position requires one of the following: Psychologist, Licensed Clinical Social Worker (LCSW), Licensed Masters Social Worker (LMSW), Licensed Professional Counselor (LPC), Licensed Professional Counselor-I (LPC-I),and/or Licensed Marriage and Family Therapist (LMFT). Do you meet this requirement?

• Yes
• No

* This position requires a Valid Class C Driver License. Do you have a Valid Class C Driver License or if selected for this position, do you have the ability to acquire a Valid Class C Driver License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

* This position will require you to accept "on call assignment" on a rotating basis, for the duration of one week, to provide 24 hours support for both emergency and non-emergency services. While "on call" you will be required to respond to "call back" assignments. Are you willing and able to fulfill this "on call" assignment?

• Yes
• No

* Describe your supervisory style.
(Open Ended Question)


Optional & Required Documents

Required Documents Resume Optional Documents Cover Letter