Health Services Analyst

Job Description:

Health Services Analyst

Description

CAREER DESCRIPTION

HEALTH SERVICES ANALYST

In addition to performance-based merit increases, this position is scheduled to receive salary range increase on the following date:

Effective June 27, 2025 - 4.00% increase

This recruitment is open to the public for a minimum of five (5) business days and is scheduled to close at 11:59 p.m. (PST) on Friday, January 17, 2025. Applicants are encouraged to apply immediately.

The open eligible list established by this recruitment will be used to fill current and future Health Services Analyst positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County.

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

HEALTH CARE AGENCY

The County of Orange Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services, and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.

THE DEPARTMENTS

Correctional Health Services ( CHS) is comprised of two (2) separate entities. One is for the adult inmates and the other is for the juveniles. The Adult CHS program provides medical, dental, nursing, infection control, health education and pharmaceutical services at a community standard of care and provides mental health services including 24-hour emergency triage and crisis intervention, suicide prevention, treatment beds, individual and group therapy, substance use counseling, medication assessment and discharge planning to all adult inmates in the County's five (5) correctional facilities. The Juvenile Health Services program has two (2) clinics -Juvenile Hall Health Clinic and Orangewood Family Health Clinic.

Behavioral Health Services (BHS) Division consists of the following service areas, Adult and Older Adult Behavioral Health (AOABH), Children and Youth Services (CYS), Quality Management Services (QMS), Mental Health Services Act (MHSA) Office, Substance Use Disorder (SUD) Services, Crisis and Acute Services, Forensics and Justice Involved Division and Data Analytics and Outcomes. These areas provide culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.

PUBLIC HEALTH SERVICES Through assessment, policy development and assurance, Public Health Services provides a wide range of services aimed at reducing death and disability by reducing the transmission of communicable diseases, preventing and lessening the impact of chronic diseases, and ensuring healthy and safe environments.

THE OPPORTUNITY:

The Health Services Analyst is responsible for managing a wide range of projects from concept to delivery that supports strengthening health workforce systems, processes, and policies.

Responsibilities of the Health Services Analyst will include but are not limited to:

• Oversight of contracted services, communicating with both vendors and Contract Services regarding funding, deliverables, and contract facilitation.
• Perform data analysis to monitor progress and issues in operational, financial, and regulatory aspects of the department and to create program benchmarks and reports.
• Perform audits of patient healthcare charts for quality assurance and HIPAA compliance.
• Oversight of program grant administration, including application process, and requisite reporting to grant authority.
• Conduct administrative and analytical duties to make program recommendations based on available data.
• Communicate with key stakeholders in a timely.

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES:

The ideal candidate will have three (3) or more years of experience working in healthcare, or correctional setting. Possession of a bachelor’s degree in health administration, criminal justice, or other closely related field is preferred.

Additionally, the ideal candidate will also demonstrate the following:

Technical Expertise and Knowledge of:

• Gathers and evaluates data for planning workflows (including assessment and priority setting).
• Identifies and resolves technical issues and problems through good judgment and decision-making utilizing technical expertise.
• Understands health care related terminology and trends.
• Uses technology to create reports, presentations, charts, and graphs.
• Knowledge of Microsoft Office Suite and electronic medical record systems (e.g. EHR system).

Project Management

• Manages the implementation of medium to large projects utilizing strong organizational skills.
• Monitors timelines and set project goals and objectives that align with departmental and County priorities to ensure desired outcome.
• Determines the necessary activities and the allocation of resources needed to effectively manage projects.
• Follows up on status of projects and integrates changes smoothly and navigates team.
• Exhibits cost consciousness and ensures budget does not exceed departmental and County resources.
• Performs independently with an appropriate sense of urgency based on priority.

Leadership & Supervision | Developing Others:

• Demonstrates leadership/management skills to direct and ensure delivery of efficient high-quality services.
• Creates and develops teams to achieve performance and productivity standards.
• Makes decisions in a fair and consistent manner that fosters a supportive working environment that reflects the Agency's values.
• Assigns and delegates work to project team members, establishes expectations and monitors activities.
• Identifies creative approaches to working collaboratively with other interdisciplinary team members, County agencies/departments, programs, agencies, and community-based programs.
• Establishes and maintains cooperative working relationships with multi-disciplinary partners, peers, supervisors, and managers to achieve program goals.
• Applies critical thinking skills to address issues and resolve conflicts.

Written & Oral Communication | Collaboration:

• Effectively communicates, both verbally and in writing, with department staff, community partners and the public to accurately convey both substance and intent.
• Presents ideas and complex materials clearly, concisely, logically, and persuasively.
• Adapts communication style to a variety of audiences or situations and applies critical thinking skills to address issues and resolve conflicts.
• Displays proficiency in handling difficult conversations with all levels of staff.
• Continually processes information collected including data, facts, conversations; synthesize information into insights and create consensus in a team setting.

SPECIAL QUALIFICATIONS/REQUIREMENTS FOR SOME ASSIGNMENTS:

• Candidates must NOT have felony convictions or be on any form of probation.
• Candidates are required to pass a comprehensive background investigation prior to a formal offer and acceptance of employment and maintain background investigation to the satisfaction of the Orange County Sheriff-Coroner. Completing a Personal History Form, interviewing with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references, and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Evaluation Services (N.A.C.E.S.)).
• Correctional Health Services are a 24-hour, 7 day a week facilities, weekends, holidays, evenings, or night shift are available.

MINIMUM QUALIFICATIONS: For detailed information on Health Services Analyst minimum qualifications, including Physical and Mental Requirements, Environment and Working Conditions click here.

RECRUITMENT PROCESS: Human Resource Services (HRS) screens all applications to identify the qualified applicants for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

Application Screening (Refer/Non-Refer)

Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%)

Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List:

HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

ADDITIONAL INFORMATION

Please see below for important information regarding COVID-19-related requirements.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Center for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.

EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Claudia Curiel at (714) 834-2335 or CCuriel@ochca.com

EEO INFORMATION

Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information .
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 1/17/2025 11:59 PM Pacific

Salary:

$92,372.80 - $127,961.60 Annually