Field Services Technician I & II - Pulse

Job Description:

Field Services Technician I & II - Pulse

Description

Job Summary:

Primarily responsible for fiber and equipment installation, and troubleshooting for customer broadband installations. This involves working inside, underneath and around customer's homes and businesses to install wiring, outlets and equipment as needed and working with customers to demonstrate equipment, troubleshoot, and explain service features.

The salary range for the Field Services Tech I is $25.05- $33.82 per hour with a hiring range of $25.05 - $29.44, depending on qualifications and experience.

The salary range for the Field Services Tech II is $27.47- $38.46 per hour with a hiring range of $27.47 - $32.97, depending on qualifications and experience.

This opportunity will be available to applicants until Monday, 2/17/25 at 12:00 P.M. M.S.T.

A current resume is required, and a cover letter is preferred.

At Pulse, we’re on a mission to provide our community with reliable, high-speed internet. We’re seeking a hardworking, reliable professional who takes initiative. If you thrive in a team-oriented environment where flexibility and a positive attitude are key, this role is for you. Join our dynamic team and take pride in ensuring the success of critical underground construction projects. If you're ready for a rewarding career where your skills and dedication have a real impact in the broadband industry, we want to hear from you!

Essential Functions:

Tech I:

• Daily scheduled work tasks to install a variety of services inside customer's premises.
• Electronic work order updates to include issue control and open/close functions.
• Installing to any point on a premise both wireless and hardwired connections.
• Fusion splicing fiber optic drop connections.
• Completing required install inspections and updating digital documentation records in various databases and other internal programs.
• Re-inspecting products after they have been reworked to ensure they conform to the product standards/specifications.
• Working closely with Network Engineers, Electric Utility personnel, Customer Service Specialist and residential/business customers and non-customers.
• Incorporating safety into all aspects of the job.
• Contribute to developing installation best practices.
• Maintain knowledge of current installation technical principles and industry standards.
• Maintaining a positive customer experience throughout the installation process.
• Training and teaching customers how to use installed products.

Tech II:

• Technician I responsibilities.
• String or lay new and replacement fiber in overhead and underground applications.
• Perform fiber installation and splicing on both overhead and underground fiber optic systems.
• Install conduit and duct systems for fiber drops.
• Assemble and install fiber cable and associated fiber terminals devices including fiber connectors.
• Excavate, set, backfill, and level fiber hand holes and fiber pedestals.
• Operate a variety of equipment including plows, trenchers, mini bore machines, hydraulic equipment, and hand tools.
• Completing required interim and final inspection documentation and filing inspection history records information in various databases and other internal programs.
• Repair and restore site landscaping and irrigation systems that may have been damaged or disturbed during the installation.
• Install fiber inside the customer's facility including fishing cabling in walls, installing communication receptacles and mounting optical terminal units.
• Respond to investigate and repair damage to fiber infrastructure including conduit systems, fiber cables, fiber hand holes, and fiber pedestals.
• Initiate, execute, and close work orders associated with the specific job to accurately track time and materials associated with a specific job.
• Complete special projects as assigned.

Other Job Functions:

• Perform routine maintenance and minor repairs to equipment.
• Maintain knowledge of current installation technical principles and industry standards
• Work from customer drawings, City drawings, vendor drawings or specifications
• Training and teaching customers how to use installed products
• Performs other duties as assigned

Qualifications:

Tech I:

Education:

• High School graduate or GED required.
• Any functionally related licenses or certificates from Vocational or Technical schooling preferred.

Experience:

• Previous work with a publicly owned or municipal ISP preferred.
• 1 year related work experience with cable or telephone company; OR equivalent combination of education and experience preferred.

Certifications:

• Must possess a valid driver's license.

Tech II:

Education:

• High School graduate or GED required.
• Any functionally related licenses or certificates from Vocational or Technical schooling preferred.

Experience:

• 3 years w ork experience working within a Fiber Optic role; OR equivalent combination of education and experience.
• Previous work with a publicly owned or municipal ISP preferred.

Certifications:

• Must possess a valid driver's license.

Knowledge, Skills, and Abilities:

• Safe work practices.
• Standard construction materials, tools, and equipment.
• Methods employed in basic excavation work.
• Basic understanding of interior facility construction to efficiently install new network wiring and cabling.
• Understand and follow oral and written instructions.
• Establish and maintain effective working relationships with other employees.
• Ability to communicate clearly and collaborate with multiple project stakeholders and interpret their needs
• Aptitude with current technology and other internet-based consumer devices.

Physical Demands and working Conditions:

• Frequent m oderate to considerable physical effort that includes working from ladders in awkward positions. Frequent use of light or medium weight objects (e.g., 25-50 lbs) and use of medium weight tools.
• Frequent e xposure to heat and noise along with working outside in the elements.
• Occasional e xposure to hazards that are predictable or well protected against.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Benefits Information:

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

Employment offers will be conditional on the successful completion of a driving record and background check.