IT Support Specialist II

Job Description:

IT Support Specialist II

Description

.

Job Posting Closes at 11:59PM on:
02/18/25
Division:
Business and Finance Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Job Description:

The IT Technical Support Specialist II is responsible for performing full performance level IT technical support and customer service in helpdesk and desktop support functions. Answer questions and resolve computer problems in person, via telephone or electronically. Provide assistance with the use of computer hardware, software, and online applications. Provide recommendations for improving IT support processes and procedures.

Schedule:

This positio n is a full time role, typically operating on a 5- day work week schedule, Monday- Friday. Working 8 hour shifts.

Compensation :

Hiring Range: $ 27-$ 3 1.50 USD Hourly

Compensation will be determined based on education, experience, and skills.

Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more . For more information, click Here for our Total Rewards summary.



Essential Duties:

• Troubleshoot and answer user inquiries regarding computer software or hardware operation to resolve problems. Provide appropriate feedback and instructions to users.
  

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, appropriate software , and online applications. Create and manage user accounts and access rights.
  

• Enter commands and observe system functioning to verify correct operations and detect errors.
  

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  

• Refer major hardware or software problems or defective products to vendors or technicians for service. Identify root problems and provide a fix. Escalate complex issues.
  

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  

• Develop training materials and procedures, or train users on the use of hardware or software.
  

• Confer with staff, users, and management to establish requirements for new systems or modifications. Make improvement recommendations for IT support processes and procedures. Assist in developing and enhancing business processes.
  

• Inspect equipment and read order sheets to prepare for delivery to users.
  

• Maintain and build knowledge and skills on new business and technology trends that affect the business environment.
  

• Other duties as assigned.
  

Qualifications:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience

Minimum Qualifications:

• Associate’s degree or technical certificate and
  

• A minimum of 3 year work related experience
  

• Or an equivalent combination of work and experience
  

Preferred Knowledge, Skills and Abilities:

• 2 years plus help desk experience
  

• 2 years plus hands-on hardware support experience
  

• Excellent written and oral communication skills.
  

• Experience managing IT projects through their entire life cycle, including successful completion and closeout.
  

• Strong knowledge of ITIL or equivalent methodology
  

• Ability to manage multiple concurrent projects
  

• Risk Management and Issues Resolution
  

• Strong customer service skills when dealing with end users and diverse levels of management .
  

• Provide other administrative and technical support as needed.
  

• Handle inquiries professional l y
  

• Receptive to feedback
  

• Can work collaboratively with a team environment
  

Certifications Desired : CompTIA A+ or equivalent

Additional Job Information:

• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
  

• Please note that supplemental questions requiring a written response will serve as a writing sample.
  

How to Apply:



Applications will be accepted electronically at Jefferson County Colorado Career Opportunities .



Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal .



For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs



Questions:

• County Recruitment Team: 303-271-8400 or CareerTalent@Jeffco.us
  

• Library Recruitment Team: 303.275.6168 or talent@jeffcolibrary.org
  

• Sheriff Recruitment Team: 303.271.5332 or sheriff.recruiting@co.jefferson.co.us
  

Education:

Experience:
Work Experience: Minimum two years

Certifications:

Languages:

Category:
Information Technology Services