Patient Services Specialist - Ob/Gyn Lbk

Job Description:

Patient Services Specialist - Ob/Gyn Lbk

Description

Patient Services Specialist - Ob/Gyn Lbk
Lubbock
40495BR

Position Description
This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Major/Essential Functions

• Greet all patients as they arrive at the clinic and certify that all patient information is updated and correct.
• Acquires and scans appropriate paperwork at check-in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
• Follows appropriate procedures for checking patients out of the clinic by scheduling follow-up appointments appropriately, following system checkout and assisting patients with any other needs.
• Answers incoming phone calls, certifies that all patient information is updated and correct and handles the caller's needs appropriately.
• Handles payment transactions and completes necessary batch closing and deposit documentation daily.
• Handles patient messages delegated from the message pool, triage nurse, physicians, or supervisor, including messages from the after-hours service.
• Coordinates referral appointments from other clinics, agencies, and private physicians.
• Maintains knowledge of all visit types, physician names and scheduling guidelines to schedule appropriately.
• Maintains a tidy waiting room and informs all patients about clinic delays.
• Proactively assists other staff and providers as needed.
• PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline.
• Contribute to KPIs as appropriate for job functions.

Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=886852

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.


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