Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative

Processing Bureau - Income Tax Processing

Department of Revenue

Annual Salary: $33,914.40

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Our team focuses on processing a high volume of income tax returns and payments in a timely manner. We are team-oriented, goal-driven and value strong communication with a positive attitude. Data entry and problem solving experience is preferred. You will gain satisfaction from assisting Missouri's taxpayer in a fast-paced environment and having multiple opportunities to learn a variety of tax processing functions.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Review incoming tax returns and payments to ensure necessary information submitted.
• Complete data entry tasks to input tax return figures and taxpayer information.
• Ensure tax payments are prepared accurately and processed timely.
• Learn about various tax types and be willing to shift daily tasks depending on incoming work volumes and business need.
• Participate in process improvement efforts and special projects to increase efficiencies within the section.
• Communicate with your co-workers and leadership in a manner that promotes a positive working relationship

ORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literate Customer Service

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possess a high school diploma or high school equivalency certificate, and
• six or more months of experience in clerical or general office support work

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

Salary:

$34,999.68 per Year