Technology Services Administrator

Job Description:

Technology Services Administrator

Description

CAREER DESCRIPTION

Technology Services Administrator

In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment will establish an Open eligible list used to fill current and future Technology Services Administrator vacancies within Auditor-Controller. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

Qualified applicants are encouraged to apply immediately, as the recruitment will close on
MONDAY, APRIL 14, 2025, at 11:59 PM (PST).

ORANGE COUNTY
Whether it’s manicured beach towns or celebrated theme parks, all framed by oceanfront towns and luxury yachts, Orange County is commonly known as “The OC” and stands out as one of the state’s most iconic destinations. With a population of over three million residents, Orange County is the sixth largest county in the United States. Residents enjoy over 42 miles of pristine beaches, three major harbors, vast wilderness parks, beautiful nature preserves, and approximately 402 miles of riding and hiking trails. The OC is a destination region rich with top-notch universities and colleges, some of the highest quality public and private schools in the nation, many corporate headquarters and technology firms, and four international airports within an hour’s drive. Many world-class meeting and entertainment venues, convention centers, and some of the state’s most popular attractions such as Disneyland and California Adventure Resorts, Knott’s Berry Farm, and major sports franchises including the Anaheim Angels Baseball, Anaheim Ducks Hockey, the U.S. Men’s National Volleyball Team, and the 2012 Olympic Games Silver Medal winning U.S. Women’s National Volleyball Team call the OC home. Orange County embraces vibrant, historic, and diverse neighborhoods, and welcomes millions of visitors per year, truly making it where the world comes to live, work, and play.

Click here to learn more about the County of Orange.

AUDITOR-CONTROLLER
The Auditor-Controller Department is committed to serving Orange County by ensuring accountability over public spending, transparency of Taxpayer dollars, and engaging the public in government. We carry out our vision and mission by conducting the Public's business with the highest ethical and due diligence standards by supporting ethical and responsible financial decisions throughout the County. You can learn more about the Auditor-Controller Department by clicking here .

THE OPPORTUNITY
The Auditor-Controller (A-C) is seeking a talented Information Technology professional with a strong background in Cyber Security and operational security controls with excellent analytical and communication skills to perform a variety of professional, technical, and analytical duties for the System Security and Workflow team.

The Technical Security Manager for the System Security and Workflow team supports the county-wide Enterprise Resource Planning (ERP) financial, human resources, payroll, and procurement systems and other A-C supported applications to ensure appropriate internal controls, applicable functionality, policy, procedures and standards are compliant, consistent, support business needs, and mitigate risks while promoting business efficiencies and meeting industry standards.

The incumbent will be responsible for the following duties that are related to system security and workflow:

• Change Management, Project Support and Consultation. Provide IT security analysis, recommendations and guidance on technical design, access, testing and deployment strategies. Coordinate with functional, technical and operational teams on system changes and enhancements. Work with county managers, department directors, and stakeholders to assess business requirements and implement security safeguards, countermeasures, and continuity operations. Align cybersecurity and privacy principles with organizational business requirements, relevant to upholding confidentiality, integrity, and availability.
• Technical Support. Provide input into the strategic, tactical, and IT operations plans that help to determine the IT security direction, policy, standards, and objectives for county-wide and agency-specific IT architecture. Identify IT security requirements and assess the status of existing security architecture and technologies. Lead, conduct, and maintain vulnerability management, including investigation, resolution, and documentation. Prioritize proposed IT security improvement efforts to meet customer business needs. Maintain various technology disciplines including the design of security architecture for networks, platforms, and applications
• Audit Support. Provide internal audit support and information gathering. Coordinate with other units and departments on audit research, response and implementation. Rectify audit findings related to system security and workflow. Implement, review, and manage auditing of security event logs, including methods of aggregation and data correlation for reporting and analysis
• Administrative Support. Maintain various technology disciplines and experiences including the design of security architecture for networks, platforms, and applications. Develop, maintain, and enforce security policies, procedures, standards, baselines, and guidelines

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will demonstrate four (4) years of professional technical experience and a Bachelor's degree or higher in Cybersecurity, Information Technology, Computer Science or a closely related field which provides the required knowledge, skills, and abilities to perform the job's essential functions.

The ideal candidate will also possess extensive experience and/or knowledge in the following competencies:

Technical Knowledge | Technical Experience

• Experience with encryption technologies , data and system integrity controls, and network, wireless, and Internet security
• A strong understanding of internal controls, segregation of duties and risk management
• Ability to prepare and present complex reports to various levels of staff including management and executives
• Knowledge of IT security risk management concepts, including penetration testing
• Knowledge of cybersecurity and privacy principles, information security standards and frameworks
• Knowledge of operational security controls, security audit and event management

Problem Solving and Analysis

• Skill and ability to assess and analyze complex and challenging issues and communicate information and actions needed in a timely and responsive manner
• Ability to independently conduct research and accurately interpret relevant data to formulate recommendations for modifying program policies, procedures, and requirements
• Ability to work in a time sensitive environment, to multi-task, while handling and prioritizing multiple projects and to meet deadlines with accurate and complete work product
• Extensive understanding of policies, rules, and regulations regarding County procedures
• Ability to understand and analyze IT security requirements and recommend feasible solutions
• Ability to develop new IT security improvements while complying with policies, standards, and objectives

Effective Communication

• Excellent oral and written communication skills
• Strong ability to effectively communicate complex information in a clear and concise manner based on the audience needs
• Ability to understand and meet the needs of varied departmental team members
• Ability to work effectively with various levels of organization, including staff, supervisors, and upper-level management

MINIMUM QUALIFICATIONS
Click here to learn about the minimum qualifications for the Technology Services Administrator position, including physical and environmental conditions.

NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, candidates who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%)
Applicants will be interviewed and rated by an oral panel of job knowledge experts. Each applicant’s rating will be based on responses to a series of structured questions designed to elicit the applicant’s qualifications for the job.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Sam Apraku at 714-834-3116 or at Samuel.Apraku@ac.ocgov.com

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information .
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 4/14/2025 11:59 PM Pacific

Salary:

$111,779.20 - $154,814.40 Annually