Client Support Technician AD020525

Job Description:

Client Support Technician AD020525

Description

This position is located at 200 Madison Street, Jefferson City, MO 65102

The Missouri Public Service Commission regulates investor-owned electric, natural gas, steam, water and sewer utilities in Missouri. We ensure that Missourians receive safe and reliable utility services at just, reasonable and affordable rates. The Information Services Department is responsible for maintaining the infrastructure and data of the Commission, along with making sure that all staff have access to the technology resources they need to do their job effectively and efficiently.

• Provide first-line support for hardware, software, and network-related issues.
• Respond to help desk tickets, emails, and phone calls in a professional and timely manner.
• Diagnose, troubleshoot, and resolve technical problems related to desktops, laptops, printers, and mobile devices (iPads and iPhones).
• Escalate complex issues to senior IT staff when necessary.
• Install, configure, and maintain desktop and laptop computers.
• Document all incidents, resolutions, and user interactions in the help desk ticketing system.
• Assist with IT inventory management, ensuring that all devices are accounted for and properly tracked.
• Assist with basic training and guidance for end-users on IT-related topics (e.g., software use, password management).
• Rare travel within the state of Missouri.

Minimum Qualifications:

• Associates degree and 0-3 years of information technology support experience; or an equivalent combination of education, training, and experience.

Preference given to candidates with:

• Proven customer support experience.
• Customer orientation and ability to adapt/respond to different personalities.
• Experience supporting Dell and Apple products.
• Strong interpersonal skills.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

• Health insurance 1st of the month following start date.
• 10 hours paid sick and vacation time each month.
• 13 paid holidays.
• Optional life, medical, dental, and vision coverage.
• State employee pension plan and deferred savings program (with up to $75 match).
• Potential telecommuting options, flexible work schedules, physical fitness opportunities, and tuition reimbursement.

pscjobs@psc.mo.gov

To be considered for this position, please submit an application, resume, and a copy of each transcript from all colleges/universities attended by 5:00 pm May 16, 2025. For additional information about this position, you may visit http://psc.mo.gov/General/Career_Opportunities .

Salary:

$42,272-$47,782 per Year