Information Technology (IT) Technician III

Job Description:

Information Technology (IT) Technician III

Description

General

The Information Technology (IT) Technician III will provide IT support for the San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA).

Essential Functions & Duties

Examples of Essential Functions:

• Administer and support Active Directory, Microsoft 365, Exchange Online, Exchange on premise, Outlook, Teams, and OneDrive.
• Provide Help Desk and technical support, troubleshooting hardware, software, and network issues.
• Manage Windows desktops, security settings, and operating system updates.
• Optimize system performance, infrastructure reliability, and IT security.
• Assist with user account management, multi-factor authentication (MFA), and access controls.
• Research, evaluate, and implement new technology solutions to improve efficiency.

Examples of Essential Duties:

• Respond to and resolve IT support requests while maintaining accurate documentation.
• Monitor IT systems, perform routine audits, and apply necessary patches and updates.
• Support procurement, installation, and lifecycle management of IT hardware and software.
• Provide user training and guidance on Microsoft 365 applications and security best practices.
• Escalate complex issues to higher-tier IT teams as needed.
• Ensure compliance with cybersecurity policies, IT governance, and best practices.
• Maintain IT documentation and contribute to knowledge base articles.
• Follow safety and security protocols in all IT operations.
• Perform all job duties and responsibilities in a safe manner to protect yourself, your fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents.
• Perform other duties as assigned.

Minimum Qualifications

Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to:

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent full-time professional experience).
• Two (2) years of IT support experience, including Help Desk services, Microsoft 365 administration, and system troubleshooting.

Preferred Qualifications:

• Hands-on experience with Microsoft Exchange Online, Outlook, and Teams administration.
• Knowledge of Windows 10/11, Windows Server, and Azure Active Directory.
• Experience with endpoint security, identity management, and MFA.
• Strong problem-solving and communication skills with a focus on customer service.
• Ability to work flexible hours, including on-call support.
• Ability to lift/move IT devices using appropriate equipment.

Below is a summary of the comprehensive benefits provided to District full-time employees:

Health and Welfare Benefits:

• Healthcare Benefits -District employees are offered a choice of healthcare providers under the CalPERS Health Benefits Program.The District will contribute ninety (90) percent towards monthly premiums for full-time employees. Fifty (50) percent for part-time employees.
  
• Free Dental and Vision Benefits provided - Employer Covers Premiums
  
• Free Employee Assistance Benefit - Employees are entitled to 5 face-to-face sessions or telephonic or web-video consultations for problem-solving support per incident, per calendar year.
  

• Flexible Spending Accounts - Pre-tax dollars to pay for qualified Health or Dependent Care expenses.
  

Retirement Medical Benefits:

• Long Term Disability Insurance - After 90 days of total disability, Administrative full-time employees are eligible for 60% of monthly income covered by the District.
  
• Health and Wellness - Gyms located at most work locations and discounted Weight Watcher Membership Option.
  

Holidays and Paid Time Off:

• Paid Time Off - Newly hired employees accrue 6.5 hours bi-weekly when hired (if Exempt 8.25 hours).As you move up in years of service credit, the rate of the amount of PTO accrued will also increase.
  
• Paid Holidays - The District provides seven paid holidays throughout the year - New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day and Christmas Day
  
• Floating Holidays - District employees can earn up to five (5) floating holidays.
  

Financial Planning Benefits:

• Pension Benefits through CalPERS -You must have a minimum of 5 years of service to be eligible for this pension.
  

• CalPERS PEPRA vs. Classic - All employees hired on, or after January 1, 2013, are considered PEPRA members and will contribute 8% of their salary up to the maximum IRS cut-off. All Classic members will contribute 6%
  
• Deferred Compensation Options - Select to contribute to one or both of our Tax Deferred Compensation Options
  
• Reliance Standard Life Insurance with 100% premium paid by the District - 1 times annual salary of employee - max $200,000
  
• Optional Life Insurance - Employees may purchase additional life insurance for themselves and their eligible family members.
  

Growth and Education Benefits:

• Professional Development - Access to LinkedIn Learning and San Mateo County’s professional training. District Tuition Reimbursement Program - A maximum of $5,250 per year for courses related to your job or career goals with the District.
  
• Computer Loan Program - Interest-free two-year loan with a maximum amount of $2,000.
  

Other Amazing Benefits:

• Credit Union - Employees and family members are eligible to join the San Mateo Credit Union and Patelco Credit Union.
  
• Employee Clean Commute (ECC) - Car/Van poolers and Public Transit riders receive a monthly reimbursement.
  
• Commuter Benefits - Free Employee Parking; Free Bus Pass for employee as well as children/spouse; Clipper Card/Go Pass Program for Central employees.
  

For union employees, all of the above benefits are subject to the employee’s Collective Bargaining Agreement. Benefits listed are also subject to change with or without notice and are subject to contract/provider terms and conditions.

Closing Date/Time: 6/1/2025 11:59 PM Pacific

Salary:

$84,558.00 - $126,838.00 Annually