IT Application Analyst

Job Description:

IT Application Analyst

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
• Experience may substitute for education up to four (4) years.

Licenses or Certifications:

• None.

Notes to Applicants
This position reports to the Utility Support Services ( USS ) team. The USS comprises the technical and data analysis needs of the work groups in Customer Account Management: billing and payment services, quality management, and revenue measurement and control.

The IT Application Analyst will primarily provide data and reporting from the utility’s system of record (CC&B) to provide actionable insights to the teams the USS supports. This position may expand to other coding and server work.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application..
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

Assessments:

• Your skill level in some of the competency areas for this job may be assessed through skills testing.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution..
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• This position requires a criminal background investigation.

Fair Labor Standards Act:

This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.

Work Schedule:

• This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin.
• Work hours may include after hours, holidays, and weekends.
• Shifts may change according to departmental needs.
• Employee may be required to work additional hours outside of regular work schedule.

Pay Range
$32.23 - $40.29

Hours
Monday - Friday; 8:00 a.m. to 5:00 p.m. (Hybrid)
Job Close Date 05/14/2025 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd (AE Headquarters) Preferred Qualifications
Preferred Experience:
1) Experience developing queries and reports using SQL
2) Experience using source/version control system
3) Experience transforming data from a variety of sources into a common repository
4) Experience developing and utilizing API capabilities
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Develops, implements, and configures technological solutions. Assists in administering, monitoring, and maintaining one or more IT systems. Provides support in response to issues to resolve specific technical problems or make changes to systems. Prepares and maintains documentation related to the development and maintenance of systems. Performs bug tracking and quality assurance tasks. Participates in disaster recovery planning and testing. Develops and/or delivers training. Creates and prepares reports.

Responsibilities- Supervision and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of database design principles.
• Knowledge of IT policies, procedures, and security requirements.
• Knowledge of structured query languages.
• Knowledge of process models and data flow diagrams.
• Skill with computers and computer systems.
• Skill in documenting and maintaining application and process or configuration information.
• Skill in providing system/application administration.
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
• Ability to define, analyze, and find solutions for difficult or complex problems.
• Ability to view the big picture.
• Ability to quickly become familiar with emerging technologies.
• Ability to identify trends as well as isolated events.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum requirements for this position are a Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet these requirements?

• Yes
• No

* Describe your experience in writing queries and reports using SQL.
(Open Ended Question)
* Describe your experience with a source/version control system.
(Open Ended Question)
* Describe your experience transforming data from a variety of sources into a common repository
(Open Ended Question)
* Describe your experience developing and utilizing API capabilities.
(Open Ended Question)
* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• Yes

Optional & Required Documents

Required Documents Optional Documents