Marketing Supervisor - Digital and Creative Services

Job Description:

Marketing Supervisor - Digital and Creative Services

Description

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited four-year college or university with major coursework in Marketing, Business, Public Relations, or related field plus four (4) years of experience, including two (2) years of experience in a lead/coordinator capacity.
• Experience may substitute for education up to a maximum of four (4) years.

Licenses and Certifications Required:
None.
Notes to Applicants

Austin Resource Recovery ( ARR ) seeks a creative, multi-talented and innovative leader to oversee its digital and creative services team. The Marketing Supervisor - Digital and Creative Services is responsible for supervising and coordinating projects, programs and daily activities for the team that manages the department’s social media platforms, influencer collaboration, web pages, Austin Recycles mobile app, graphic design and other digital and creative services. Primary responsibilities include a full range of supervisory activities including selection, training, counseling and evaluation. This position will provide leadership, guidance and expertise to team members on overall creative and digital communications strategies and campaigns for all ARR internal and external initiatives.

The successful candidate will be a professional with excellent diplomacy skills, and an empathetic and inclusive work philosophy. They will demonstrate the ability to focus and work well under pressure, including in emergency scenarios and crisis management. They are confident with their communication skills, are highly self-motivated, curious and creative, and a fair leader who develops relationships built on trust.

Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position, shall be considered a Candidate for that Position. Employees in Good Standing who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). The responses to the supplemental questions inquiring about experience should be reflected on your application.

A resume is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

Virtual Interviews: Austin Resource Recovery may conduct virtual interviews.

Skills Assessments: A competency assessment may be required to verify your skill set.

90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above.

Nepotism Policy: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.”

Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to twenty (20) pounds. Prolonged periods of sitting at a desk and working on a computer.

Benefits: Working with the City of Austin at Austin Resource Recovery ( ARR ) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

This position is eligible for the Public Service Loan Forgiveness ( PSLF ) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements.

Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises.
Pay Range
$33.49 - $42.71
Hours
Monday - Friday; 8:00 a.m. - 5:00 p.m.

Employees may be required to work some early mornings (6:00 a.m.), after hours, or weekends depending on business needs.
Job Close Date 05/20/2025 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane, Austin, TX, 78754 Preferred Qualifications

• Experience serving as a digital communications and/or creative services professional.
• Experience leading a creative process with clients, subject matter experts, content creators and graphic designers.
• Experience developing and executing behavior change marketing campaigns.
• Experience supervising a digital communications or creative services team.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Provides leadership and guidance to online, digital, and social media marketing projects and initiatives ensuring that all activities align with Marketing Communication Plans. Ensures that departmental, Council-mandated, and customer program goals are met. Manages implementation of marketing initiatives and identifies new marketing opportunities. Coordinates all aspects of the development and production of marketing materials. Forecasts, monitors project budgets, and assesses workloads of programs. Develops process flows, creative briefs, and ensures brand governance/compliance. Coordinates and collaborates with stakeholders and vendors. Ensures that external vendors meet quality and financial standards. Coordinates payments of invoices and works with the purchasing department to develop and maintain contracts for large purchases. Provides analytics review of marketing communication campaigns and return on investment ( ROI ). Manage the department’s records throughout the lifecycle in compliance with the City’s Records Management Ordinance.

Responsibilities- Supervision and/or Leadership Exercised:

Responsible for full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of leadership and coordinator techniques and principles.
• Knowledge of public information, marketing, public relations, and media relation programs.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of the functions and organization of municipal government, to include the relationships between departments, divisions, and agencies.
• Knowledge of industry-standard graphic design tools, and their use and application.
• Skill in written and oral communication.
• Skill in concept development, collaboration, research, problem solving, time management, and presentation.
• Skill in planning, coordinating, and implementing programs and activities.
• Skill in handling multiple tasks and prioritizing.
• Skill in social media strategy and execution.
• Ability to effectively manage multiple programs, projects, and priorities.
• Ability to interpret policies and guidelines.
• Ability to lead projects from creative conception to delivery.
• Ability to lead and train others.
• Ability to establish and maintain good working relationships with other City employees and the public.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor's degree from an accredited four-year college or university with major coursework in Marketing, Business, Public Relations, or related field plus four (4) years of experience, including two (2) years of experience in a lead/coordinator capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications?

• Yes
• No

* Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable).
(Open Ended Question)
* Please describe relevant experience serving as a digital communications and/or creative services professional. If you do not have this experience, please put N/A.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?
(Open Ended Question)
* All applicants applying for this job posting should submit a complete application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application. Your application will be considered incomplete if your application states “see resume”. Do you understand these statements?

• I acknowledge that I understand these statements.

How did you hear about this opportunity? (The information requested is optional and is not considered as part of the application for employment.)

• Employee Referral
• Online Advertising/Media
• ARR Job Fair
• Workforce Solutions Job Fair
• COA Website
• CDL Driving School
• Other

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents