Telecommunications Technician
Charleston County Government North Charleston, South Carolina, United States
- Location: North Charleston, South Carolina, United States
- Categories: Information Technology and Communication Services
- Job Type: Full Time
- Posted: Jun 11, 2025
Job Description:
Telecommunications Technician
Description
DescriptionTelecommunications & A/V Technician
This position is responsible for providing comprehensive telecommunications, Audio/Video (A/V), cellular systems, and networking support for in-house County assets. The role involves installation, maintenance, troubleshooting, and facility planning, ensuring a high degree of responsive service to County facilities and personnel.
Hiring Salary:$50,440 - $66,060 (Estimated Annual Salary)
OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY
Duties and Responsibilities
Key Responsibilities:
- System Maintenance & Support: Provide responsive service to County facilities and personnel, assisting with in-house and Cloud-based system maintenance. Perform preventative maintenance on telecommunications assets to ensure consistent system functionality with available technology and user requirements.
- Audio/Video Systems: Install, upgrade, and maintain A/V systems.
*Telecommunications & Cellular Devices: Install and maintain all desk phones, including associated applications. Provide comprehensive support for all County cellular devices, such as smartphones and cellular routers (e.g., Cradlepoints).
* End-User Support & Training: Deliver end-user training and ongoing support for all telecommunication solutions and devices.
*Work Order Management: Prioritize workload and efficiently manage system work orders.
*On-Call Rotation: Participate in a 24/7 call rotation to service client needs after hours or on weekends.
Required Experience & Skills:
Technical Expertise:
- Experience with Audio/Video equipment like Qsys, Crestron, Barco, and other A/V controls.
- Proficiency with Enterprise phone systems, including Cloud-based PBX solutions like GoTo Connect and Mitel/ShoreTel VoIP.
- Comprehensive knowledge of cellular phones and devices, including smartphones and cellular routers (e.g., Cradlepoints).
- Understanding of cellular frequency and carrier bands.
- Any networking experience is preferred.
- Working experience and knowledge of AT&T, Segra, and other ISP/local carriers.
- Computer literacy in telecommunications and network assets is essential.
- Comprehensive knowledge of cabling infrastructure, including terminating, testing, and troubleshooting CAT5E/6 and/or Fiber.
- Familiarity with National Electrical Codes and telecommunications standards.
- Documentation & Planning: Must be capable of reading and comprehending facility drawings/prints, diagrams, and communication schematics. Ability to apply appropriate communications software and equipment to achieve user satisfaction.
Minimum Qualifications
Physical Requirements: Must have the physical ability to pull cabling and access confined spaces (within applicable OSHA safety standards).
Qualifications:
Education: High school diploma (or GED) supplemented with four (4) or more years of demonstrable experience in VoIP telecommunications, Audio/Video, and Computer networking. An Associate's Degree is preferred.
License: Must have a valid driver’s license with the ability to obtain a South Carolina license upon acceptance of the position.
Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:
- Health, Dental, Vision and Life Insurance
- Optional Life and Disability Insurance
- Optional Medical and Dependent Care Spending Accounts
- Annual and Sick Leave
- Fourteen (14) recognized Holidays
- South Carolina Retirement System (SCRS) State Retirement Plan
- Police Officers Retirement System (PORS - as applicable)
- Optional Deferred Compensation Program
- Longevity and Merit Pay Increases
- Leadership, Professional and Skill Development Training
- Employee Assistance Program
- Employee Well-being Program