Customer Service Representative - Police Department

Job Description:

Customer Service Representative - Police Department

Description

Description

Recruitment Timeline

Minimum Qualifications Screening: 6/30/2025 - 7/11/2025


Best Qualified Screening: 7/14/2025 - 7/18/2025

Performs a variety of record keeping, general clerical, transaction processing, and customer service work, both over the phone and in-person. Responsible for receiving and responding to public inquiries. Supports the administrative, clerical, and other activities of the department assigned.

Examples of Duties

• Performs a variety of office support duties such as typing, proofreading, billing, checking, filing, record keeping, cashiering, reconciliation, permit processing, and customer service.
• Gathers information from a variety of sources for the completion and processing of forms, records, applications, etc.; contacts individuals to obtain additional information.
• Prepares, compiles, tabulates and maintains data including databases, various documents, statistical and programmatic operational reports and records for a variety of programs as requested; processes contracts, agreements, claims, ordinances and resolutions as assigned; tracks and monitors city contracts for proper insurance requirements and relevancy, communicates with departments and vendors regarding status and requests for additional information; communicates contract and insurance requirements; maintains citywide contracts database; drafts outreach, marketing, educational and related communication materials; and develops and updates City web pages.
• Proofreads and checks typed and other material for accuracy, completeness, compliance with departmental policies; and corrects English usage, including grammar, punctuation, and spelling.
• Enters, edits, and retrieves data, and prepares periodic or special reports from an on-line or personal computer system following established formats and menus; creates report formats using programmed software to meet programmatic needs.
• Performs related duties as assigned.

When assigned to the Police Department:

• Provide customer service in person, by telephone, and through electronic communication.
• Perform cashiering duties, including accepting payments at the front counter, processing mail and ACH payments, reconciling the cash drawer, and posting transactions to the General Ledger.
• Reconcile deposits and payment records.
• Respond to billing inquiries related to code enforcement, rental housing, animal services, and general police billing.
• Schedule appointments for code enforcement and rental housing inspections.
• Process annual rental housing registrations and payments.
• Maintain records and retention schedules for the code enforcement, rental housing, and animal services units.
• Perform confidential filing and document handling.
• Complete additional duties as assigned.

Typical Qualifications

Knowledge of:

• City and assigned department programs, goals, and policies and procedures.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Basic clerical and recordkeeping principles and practices.
• Principles of budget monitoring, business arithmetic, including percentages and decimals.
• Business letter writing and the standard format for typed materials.
• Legal documents, forms, and terminology.
• Methods of preparing and processing various records, reports, forms, and other documents particular to assigned department or program.
• Operation, adjustment, and minor maintenance of a variety of photo reproduction, microfilming, micro imaging, and imaging equipment.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination.
• Computers and software programs to conduct, compile, and/or generate documentation relevant to the assigned program area.

Ability to:

• Compose routine correspondence, and maintain records and databases.
• Perform specialized processes, procedures, and office support tasks related to the division/department assigned.
• Perform detailed office support work accurately; organize and maintain accurate files and records; and compose routine correspondence from brief instructions.
• Make accurate arithmetic calculations.
• Read and interpret basic plans, documents, maps, business licensing and permit applications.
• Operate, adjust, utilize, and perform minor maintenance to imaging scanners and personal computers, photo reproduction, microfilming, and various micro imaging equipment.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Deal tactfully and effectively with persons contacted in the course of work, including those of diverse socioeconomic and cultural backgrounds.
• Understand, interpret, and apply pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Effectively represent the department and the County in meetings with community groups; various business, professional, and regulatory organizations; and in meetings with individuals.
• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Use principles of effective office safety including use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintenance of safe housekeeping in personal and common workspaces.
• Provide high quality, economical services to the Citrus Heights community, placing emphasis on responsive customer service.

Experience and Training :
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience :
One year of increasingly responsible clerical and/or customer service experience.

Training :
Equivalent to the completion of the twelfth grade.
Coursework in Business Administration, Economics, Accounting, Human Resources, or a related field is highly desirable.

License or Certificate :
May need to possess a valid California driver’s license and proof of automobile liability insurance as required by the position.

Supplemental Information

On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds of less.

The City offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

The City’s first-class benefits include:

• RETIREMENT- CalPERS retirement (employee pays full member contribution).
  • Classic member 2.7% @ 55 (Employees hired with the City of Citrus Heights before 08/14/2011)
  • Classic member 2% @ 55
  • PEPRA member 2% @ 62
• LEAVE - the City’s time off options.
  • 136 hours of Annual Leave (to be used for vacation or sick time)
  • 40 hours of Long Term Medical Leave
  • 16 hours of Floating Holiday beginning Jan 1st each year
• HEALTH INSURANCE - monthly City contribution toward health insurance ($2375contribution for Family coverage, $1850 contributionfor Employee + 1 person & $925 contribution for Employee only), or a $700/month stipend if alternative group health care coverage is demonstrated. City also provides Flexible Spending and Dependent Care Account options.
• DENTAL/VISION - fully paid family dental & family vision.
• LIFE INSURANCE - City pays $50,000life & accidental death & dismemberment for employees, and long-term disability insurance. Optional life is available to employees at their expense.
• DEFERRED COMPENSATION PLAN - Optional enrollment in a pre-tax payroll deducted 457 plan (Mission Square).

SOCIAL SECURITY - The City does not participate in Social Security but does participate in Medicare and State Disability Insurance (SDI).

Closing Date/Time: 7/11/2025 11:59 PM Pacific

Salary:

$46,675.20 - $58,260.80 Annually