Client Support Technician

Job Description:

Client Support Technician

Description

Job Location:

• The office for this position is located at Fulton State Hospital, 600 East 5th St., Fulton, MO 65251.

Why you’ll love this position:

If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position housed at the Department of Mental Health, Fulton, MO. This position is accountable for providing technical support for the North Region (Fulton, Kirksville, Hannibal, and Bowling Green) for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and solving disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will support Department of Mental Health, Department of Corrections, Department of Social Services, Department of Revenue, Department of Health and Senior Services and other various agencies/offices within Fulton and the surrounding area. Travel is required.

Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) Client Engagement Services (CES) team.

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

As a Client Support Technician, one is responsible for providing professional and technical support to customers on site and remotely. Essential duties include:

• Hardware support.
• Software/application support.
• Hardware deployment.
• Inventory.
• Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner).
• Working with other ITSD teams.
• Must be able to communicate effectively with customers, peers, vendors and management by phone, email and in person.

• Knowledge of supported operating systems.
• Ability to understand clients’ needs and technical requirements and implement solutions.
• Ability to identify and resolve various software issues.
• Ability to respond to changing schedules and priorities.
• Ability to collaborate with co-workers and other professionals.
• Exceptional customer service skills and documentation skills.
• Knowledge/experience in the desktop support area.
• Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker.
• Ability to work well independently and as part of the team.
• Adequate typing skills.
• Ability to travel, operate a motor vehicle and maintain a valid driver's license.
• Associates degree and 0-3 years of information technology support experience. (Substitutions may be allowed.)
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The classification for this position is Client Support Technician ; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions please contact: ITSDRecruiting@oa.mo.gov

Salary:

$41,996.62-$57,300.14 per Year