Computer Systems Supervisor

Job Description:

Computer Systems Supervisor

Description

Position Description

Come Grow with Us!

The City of Tulare is excited to announce the addition of a Computer Systems Supervisor position. This is a unique opportunity for a dynamic and highly skilled professional to plan, coordinate, and implement information systems operations and projects and provide highly responsible and complex staff assistance to the Deputy City Manager/Chief Technology Officer.

In this role, the selected candidate will plan, coordinate, and implement information systems operations and projects; supervise staff and contractors; manage related operational data processing systems and activities of the Information Technology Division; provide highly responsible and complex staff assistance to the Deputy City Manager/Chief Technology Officer; and perform a variety of difficult and complex professional, technical, and administrative related work as required.

The ideal candidate will have a thorough knowledge of network infrastructure, telecommunications, database administration, industrial technology, business systems applications, the maintenance of file servers and personal computers, and one (1) year of lead or supervisory experience. If you're ready to make an impact and grow your career in information systems, we encourage you to apply!


RECRUITMENT OVERVIEW:

The City of Tulare is a vibrant and steadily growing community with a population of 70,693 located in the heart of California's Central Valley. The organization, staffed with 411 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community.

To be considered for this position applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to respond to the supplemental questions associated with the application. Your responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. Applicants that meet the minimum qualifications will be invited to interview for the position.

POSITION OVERVIEW:

Under general direction, plans, coordinates, and implements information systems operations and projects; supervises staff and contractors; manages related operational data processing systems and activities of the Information Technology Division; provides highly responsible and complex staff assistance to the Deputy City Manager/Chief Technology Officer; and performs a variety of difficult and complex professional, technical, and administrative related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Deputy City Manager/Chief Technology Officer or designee. Exercises general and direct supervision over assigned professional, technical, and clerical staff.

CLASS CHARACTERISTICS

This is the full supervisory-level class in the Information Technology series. Incumbents provide leadership and supervision to associated professional and technical staff and contractors. Responsibilities include the development of user requirements and network infrastructure, telecommunications, database administration, industrial technology, business systems applications, maintenance of file servers and personal computers, and the administration and operation of other related systems and equipment.

This class is distinguished from the Deputy City Manager/Chief Technology Officer in that the latter has full management and supervisory responsibility in planning, organizing and directing the full scope of information technology operations.

Examples of Essential Functions

Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Supervises and monitors day-to-day activities of assigned staff. Participates in the selection, training and evaluation of staff.
• Plans, organizes and tracks system changes and upgrades.
• Provides input toward prioritizing tasks, goals and objectives for all information technology related issues.
• Assists in planning and organizing all requirements and activities associated with major or minor system component, software or network upgrades, including coordination of consulting services.
• Recommends and assists in establishing effective policy relating to technology concepts, business processes flow, component interfaces, cybersecurity and resource usage.
• Monitors key tasks currently under development and oversees to completion.
• Anticipates future resource requirements; schedules and assists with resource implementation.
• Develops and implements network and systems operating standards, procedures and reporting guidelines.
• Reviews interdepartmental cost allocations; prepares status reports, correspondence and memoranda.
• Meets with user departments; provides guidance in analyzing needs to determine network or software development requirements; prepares reports of analyses.
• Recommends and reviews recommendations for appropriate hardware, software and network configurations for the most efficient use of equipment.
• Participates in the development of Requests for Proposal; assist with the selection and oversight of consultants and vendors.
• Participates in the budget preparation and administration for assigned projects.
• Responds to emergencies and after-hours calls.
• Performs other duties as assigned.

Qualifications / Requirements

Knowledge of:

• Knowledge of computer hardware, mobile devices, servers, network capabilities and configurations, websites, software, peripheral hardware, communications systems.
• Interrelationships of project planning and management, applications development, database administration, system requirements, infrastructure and the creation and delivery of services.
• Identification and analysis of systems, computer networks, software, hardware and recommend cost effective solutions to problems.
• Principles and practices of information technology systems and functions.
• Project management methodologies for complex projects.
• Advanced principles and practices of computerized data system analysis and procedures analysis and design.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Advanced networking technologies and protocols for LANs and WANs, telephone systems technologies, database management systems (Microsoft SQL Server), server virtualization (VMware), network firewalls and cybersecurity, video surveillance technologies and physical security technologies, industrial control architecture, and cloud-based technology architecture.
• Principles and practices of municipal budget preparation and administration.
• Applicable Federal, State, and local laws, codes and regulations, including public sector information accessibility laws, regulations and concepts.
• Record keeping principles and procedures.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for dealing effectively with the public, vendors, contractors and City staff, in person and over the telephone.
• Techniques for effectively representing the City in contacts with governmental agencies, community groups and various business, professional, educational, regulatory and legislative organizations.
• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.

Ability to:

• Supervise and direct a comprehensive Information Technology program; implement Information Technology goals, objectives and procedures.
• Supervise, select, train, motivate, evaluate the work of staff and effectively lead cross functional teams.
• Plan, organize, administer and evaluate systems development, programming and computer operation activities.
• Prepare clear and concise reports, correspondence, policies, procedures and other written materials.
• Analyze reports and special projects; perform complex troubleshooting, identify, interpret, and prepare technical and numerical information; observe and solve problems within operational and technical policy and procedures.
• Interpret and explain pertinent information regarding City standards, policies, and procedures related to information technology.
• Assess technological needs for departments, set priorities and allocate staff to meet such needs in a timely, effective, and effective manner.
• Effectively manage complex information technology systems projects; conduct meetings and make presentations to various groups.
• Establish and maintain effective working relationships with those contacted in the course of work and maintain confidentiality as necessary.
• Provide insight and analysis of long and short-term planning in relation to any information technology processes.
• Interpret and explain pertinent information regarding City standards, policies, and procedures related to information technology.
• Assist with the preparation and monitoring of Information Technology related budgets.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.

Education and Experience:
Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from a four-year college or university with major coursework in Computer Information Systems, Business Administration, Industrial Technology, Computer Science or a closely related field, and three (3) years of progressively responsible experience with network infrastructure, telecommunications, database administration, industrial technology, business systems applications, the maintenance of file servers and personal computers, and one (1) year of lead or supervisory experience.

Licenses and Certifications:

• Microsoft (MCSE) and Cisco certification or equivalent are desirable.
• Possession of, or ability to obtain, a valid Class C California driver’s license.

Special Requirements:

• Must be able to pass a comprehensive Department of Justice (DOJ) background investigation.
• All work is performed on-site, this is not a remote position.

Additional Information

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. Positions in this classification will need to bend, stoop, kneel, reach, push and pull drawers open and closed to access information. Employees must possess the ability to lift, carry, push, and pull materials and objects necessary to perform job functions. Positions in this classification occasionally lift and move objects that typically weigh up to 50 pounds.

ENVIRONMENTAL ELEMENTS

Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

• Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62) to new PERS members beginning January 1, 2013 with three (3) years final compensation. Existing PERS members with no break in service will receive the 2.5% at 55 formula with single highest year.
• City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available.
• Life insurance - Based on salary.
• Short and long term disability insurance.
• 10 working days vacation per year. Additional days based on years of service.
• 12 days sick leave per year.
• 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays.
• Management leave - 64 hours per year.
• Flexible benefit program - IRS Section 125 Plan.
• Deferred compensation plan - 457 Plans available.
• City sponsored clinic - Opening March 1, 2025. Services to include: general medical care and health and wellness coaching. No deductibles, co-pays, or out-of-pocket expenses.

Closing Date/Time: 7/27/2025 11:59 PM Pacific

Salary:

$103,859.52 - $126,241.92 Annually