Program Field Representative - Grievance

Job Description:

Program Field Representative - Grievance

Description

Job Posting Title
Program Field Representative - Grievance

Agency
340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization
340 Office of Client Advocacy

Job Posting End Date (Continuous if Blank)
July 22, 2025
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time
Full time

Job Type
Regular

Compensation
Up to $56,864.56, based on education and experience.

Why you’ll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

Job Description

Location : Central Office - 123 Robert S Kerr Avenue

Salary : Up to $56,864.56, based on education and experience

Full Time /Part Time : Full time

Work Schedule : Monday-Friday

Primary Hours : 8am-5pm

Position Description:

A Program Field Representative - Grievance serves as liaison between the state or area office of a large agency and field offices which are involved in the delivery of social services on a statewide basis. Duties include acting as program liaison between foster parents and Child Welfare field office staff. Duties include managing logistics for foster parent grievance program and assisting with monthly online foster parent training program.

Position Responsibilities/Essential Functions:

• Regularly serves as the program’s primary point of contact with foster parents and Child Welfare field office staff responsible for drafting proposed resolutions.
  
• Educates foster parents and staff about program processes. Ensure that all necessary steps are timely and conform with relevant protocols, rules, and statutes.
  
• Regularly conducts fact-finding reviews of agency records and public information sources in connection with individual grievances. Determines underlying causes of grievance issues and ascertains foster parent preferences regarding grievance resolutions. Reports these findings to Child Welfare field office staff.
  
• Regularly counsels individual foster parents on how to work effectively as members of the child welfare team. Educates foster parents on child welfare processes relevant to issues raised in individual grievances.
  
• Manages grievance data and prepares reports for quarterly meetings with agency partners.
  
• Advises administration of unusual occurrences or immediate trends apparent in grievance filings.
  
• Manages logistics for online foster parent training program. Prepares necessary marketing materials, online environments, and registration portals. Maintains records of attendance and ensures foster parents receive documentation of training credit.
  
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
  
• Works effectively in team environment, participating and assisting their peers.
  
• Being present in the office is an essential function of this job
  
• Other duties as assigned
  

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
  
• Works effectively in team environment, participating and assisting their peers.
  

Minimum Qualifications:

Education and Experience

Education and experience at this level consists of a master’s degree and three years of professional experience in social work, child welfare, early childhood development and education, guidance and counseling, public administration, or juvenile justice; or an equivalent combination of education and experience, substituting one year of additional qualifying experience for each year of the required education . Preference will be given to applicants with previous foster parent experience.

Valued Knowledge, Skills and Abilities

Knowledge, Skills and Abilities required at this level include knowledge of agency policies and procedures; of all state and federal legislation related to assigned agency programs; of sound methods of community organization and planning; and of current social and economic problems. Ability is required to evaluate grievances; to communicate effectively, both orally and in writing; and to interpret and apply policy material.

Physical Demands and Work Environment:

Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms; carry light items; drive an automobile. This position requires long periods of sitting and daily use of computers and phones. Applicants must be willing to perform all job-related travel associated with this position. Occasionally, in state overnight and weekend travel may be required. Being present at the office is an essential function of the job

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .