Patient Services Specialist - Larry Combest Wellness Center LB

Texas Tech University Health Sciences Center Lubbock, TX

Location: Lubbock, TX
Categories: Public Health
Job Type: Full Time
Posted: Jul 10, 2025

Job Description:

Patient Services Specialist - Larry Combest Wellness Center LB

Description

Patient Services Specialist - Larry Combest Wellness Center LB
41640BR
41640BR

Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions
The primary objective of this position is to provide excellent customer service to the patients of the TTUHSC SON Larry Combest clinics to meet patient health care needs. This position is responsible for ensuring smooth operations of the clinics through the verification of patient insurance for proper billing protocols.

The employee is responsible for:

Complete insurance verifications using the pre-visit Enterprise Task Management (ETM) system
Employees in this position must have a clear knowledge base and understanding of how to handle sensitive information in order to be 100% HIPAA compliant.
Adhere to the institutional and departmental policies and procedures for best practices
Enters relevant patient data into EHR
Assist with opening and distributing mail
Assist with handling incoming checks and credit cards in preparation for deposits
Scan payments and deposit batches into the secured identified SON server for the Combest
Receive and process medical record requests
Assist supervisor in reconciling monthly batch reports
Aligns with the Values-Based Culture, Vision, & Mission of the TTUHSC, SON, & Combest

Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=894121

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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Patient Services Specialist - Larry Combest Wellness Center LB