Board of Elections Voter Services Manager

Job Description:

Board of Elections Voter Services Manager

Description

What You'll Be Doing

As the Voter Services Manager for the Wake County Board of Elections, you will lead the largest voter services operation in North Carolina. In this critical role, you will oversee voter registration, list maintenance and absentee-by-mail coordination, ensuring that every eligible voter has the opportunity to register, stay informed and cast their ballot. You will develop and implement strategic workflows, tools and procedures to maintain accurate voter records, support voter photo ID issuance and uphold compliance with state and federal election laws. Combining strategic planning, innovation and a strong commitment to public service, you will oversee the coordination of voter services across multiple channels, including email, phone and in-person interactions. You will ensure consistent, high-quality customer support for voters while maintaining the accuracy and integrity of the voter database. This role is key in delivering a seamless, accessible and secure voting experience for all Wake County residents. This position is responsible for delivering professional, administrative and customer support to ensure free, fair and well-managed election services for Wake County residents; providing daily supervision and leadership to the Voter Registration and Absentee Team; overseeing staff performance and operational workflows; identifying and implementing solutions to challenges affecting the timely execution of key tasks as well as applying strategic leadership, coaching and cross-functional coordination to guide projects forward.

What You Will be Doing as a Board of Elections Voter Services Manager:

• Supervise daily operations for the Voter Registration and Absentee Team to ensure timely and accurate processing with no backlog
• Manage clerical staff performance, including workload distribution, productivity tracking and realignment of tasks as needed
• Provide oversight of voter registration database maintenance to ensure data completeness and accuracy
• Oversee absentee ballot processes to include processing absentee ballot requests, packaging absentee ballot envelopes to be mailed and sending electronic ballot packages to Military and Overseas voters
• Supervise the processing of voter registration applications, cancellations and public information requests
• Ensure coordinated mailroom functions, including sorting, scanning and mail distribution
• Provide ongoing management of legal compliance by monitoring changes in federal and state election laws, updating procedures and documents accordingly
• Partner with Early Voting, IT, Staffing, Training, Logistics, Mapping and Polling Place teams to lead and streamline joint projects
• Monitor employee leave and process timesheets for permanent and temporary staff
• Oversee training programs for new and existing staff, with a focus on statutory updates and process changes
• Responsible for setting individual and team performance goals and conducting annual evaluations for a team of 10, including 2 Service Coordinators and 8 Voter Registration Specialists
• Assist with election and post-election duties, including voter history, provisional ballots and preparation for Board Meetings

About Our Team

The Wake County Board of Elections is responsible for conducting all elections held in Wake County. The Board locally administers state and federal election laws. Principal functions include establishing election precincts and voting sites; appointing and training Precinct Officials; preparing and distributing ballots and voting equipment; canvassing and certifying the ballots cast in elections and investigating any voting irregularities. It maintains voter registration and participation records and provides public information on voters and elections. This position is in-person and will work at the Board of Elections Operations Center. We support a million Wake County residents and ensure elections are accessible, transparent and fair.

The Basics (Required Education and Experience)

• Bachelor's degree
• Five years of experience in election administration, including at least two years of supervisory experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Background in public administration or elections
• Experience leading a team
• Experience working in local or state government

How Will We Know You're 'The One'?

• Ability to manage and lead special projects to accurately complete and accomplish tasks
• Ability to multitask across deadlines during high-pressure election periods
• Exceptional interpersonal and communication skills, especially across email, phone and in-person environments
• Ability to convey verbal and written information to groups and individuals
• Ability to lead with initiative, adaptability and a collaborative spirit
• Supervisory skills with the ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor
• Familiarity with local, state or federal election laws

About This Position

Location: Board of Elections Ops Ctr Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 95,000 - 105,157

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 7/29/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

95,000 - 105,157