Sr. Account Technician

Job Description:

Sr. Account Technician

Description

Sr. Account Technician
at The City of Fort Worth
Water/WW

Pay Range: $22.90 - $28.62/hr. I $47,632 - $59,529.60 annual compensation

Job Posting Closing on: Monday, August 4, 2025

Workdays & Hours: Monday - Friday 8am - 5pm, Some evening/weekend work may be required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr. Account Technician - Utility Plan Review job is available with the City of Fort Worth Water Department Customer Care Division Water Applications Section.

The ideal candidate will have extensive customer service experience to include a variety of work experience dealing with the City's billing processes, policies and procedures, experience with fee collection, and experience reading and understanding maps, drawings and other related plans. The position requires a high attention to detail, the ability to manage multiple projects effectively, and possess strong problem-solving skills.

Minimum Qualifications:

• Associate's degree with major course work in accounting, finance or related field.
• Three (3) years of increasingly responsible technical accounting experience involving customer accounts and billing.
• Valid Texas Driver's License

Preferred Qualifications:

• At least two years of site plan review experience
• At least two years customer service experience
• Possess an understanding of local government policy and Fort Worth development processes

The Sr. Account Technician job responsibilities include:

• Creates, maintains, and updates utility account information and records
• Estimate and collect fees. Research proposed utility service location to determine various fees applicable such as tap, impact fees, etc.
• Provide data analysis, research and billing of customer utility accounts.
• Interpret city ordinances and policies for new and old development
• Respond to inquiries and/or request for new water, wastewater and storm water services
• Review water, wastewater, grading, utility, and site plans including plats
• Interact with customers, vendors, and citizens via telephone, in person and through email.
• Multi-task various duties on a daily basis.

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Physical Demand

Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Closing Date/Time: Monday, August 4, 2025

Salary:

$22.90 - $28.62/hr. I $47,632 - $59,529.60 annual compensation