911 Telecommunicator

Job Description:

911 Telecommunicator

Description

Summary

Minimum Starting Salary
$23.8691 per hour with up to one year of customer service experience and no dispatch experience

PLUS A Hiring & Retention Incentive of $ 6,00 0 for NEW Full-Time Employees to be paid in three installments
This position closes at midnight on Friday, August 8, 2025, and the Police Department Background Packet will be sent on Monday, August 11, 2025 via email.

The City of Waco Seeks:
A 911 Telecommunicator who works well under pressure, stays calm in stressful situations and can communicate clearly with emergency responders and citizens. Our ideal candidate has integrity, a willingness to learn, and wants to help others. If this is you, APPLY NOW!

Minimum Qualifications:
Required:

• High School Diploma or GED equivalent.
• Must complete Police Department Background Packet.
• Must be able to pass a Criminal Justice Information Services (CJIS) background screening.
• Must be able to pass a polygraph.
• Must be able to pass a psychological exam.

Preferred:

• Customer service or computer experience
• Valid Texas Driver's License
  
  

Required Certifications:

• A variety of technical training and certifications are required including:
  • CPR Certified within one year of hire.
  • Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one year of hire.
  • National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within six months from date of hire.
  • Depending on the needs of the City, additional licenses and certifications may be required.

Must be available to work varying shifts, including but not limited to Nights, Weekends, Holidays, and Overtime

• HOURS: Workdays & Hours: Rotating Shifts & Off Days*
  • Off days subject to change. Will rotate shifts during training.
    • 6:30am - 2:30pm
    • 2:30pm - 10:30pm
    • 10:30pm - 06:30am
    • Or as Assigned
• MUST BE AVAILABLE TO WORK ANY OF THESE SHIFTS. YOU WILL NOT HAVE A PREFERENCE IN PICKING YOUR SHIFT
• All positions in the City of Waco Police Communications Department are designated as Essential (First Responder) Employees and will require you to work long hours in emergency or disaster stations that may require you to be away from your home and/or family for extended periods of time.

Additional Requirements:
ALL APPLICANTS Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances where required.

Applicant must meet CJIS requirements related to system access. By applying for this job, you are subject to a state and national criminal history check of the following:

• Felony Convictions
• Felony Deferred Adjudication
• Class A & B Misdemeanor Convictions
• Class A & B Misdemeanor Deferred Adjudication
• Any open arrest for any Criminal Offense (Felony or Misdemeanor)
• Any Family Violence Convictions

State mandated eligibility for this position requires the applicant to be:

• A United States Citizen
• Possess an Honorable Discharge from branch of Military in which applicant served, if applicable.
• Submit to a background investigation as required by state law.
• Provide truthful and accurate information at all times during the application process. Any dishonesty found during the application process will result in an automatic disqualification and deem applicant permanently unsuitable for hire at any other time.
• A full list of requirements can be found on www.tcole.texas.gov

Position Overview:
Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into computer database; including dispatching units for both the City of Waco and McLennan County residents. Provides assistance and information to Waco Police Department (WPD) & McLennan County Sheriff’s Office (MCSO) emergency services agencies and general public.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

Closing Date/Time: 8/8/2025 11:59 PM Central

Salary:

See Position Description