Patient Services Specialist-Call Center
Texas Tech University Health Sciences Center Lubbock, TX
- Location: Lubbock, TX
- Categories: Public Health
- Job Type: Full Time
- Posted: Aug 26, 2025
Job Description:
Patient Services Specialist-Call Center
Description
Patient Services Specialist-Call Center
42064BR
42064BR
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Major/Essential Functions
- Answers phones and schedule appointments for patients.
- Participates in consults and pull consults when handling calls.
- Schedules hospital D/C and messages nursing staff.
- Helps notify new patients of upcoming appointments.
- Handles phone calls with an abandonment rate goal under 5%, average handle time, calls return to queue.
- Attends power hour.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=896739
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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