Division Managers - PBCE, Code Enforcement Division

Job Description:

Division Managers - PBCE, Code Enforcement Division

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The City of San Jose’s Department of Planning, Building, and Code Enforcement serves to ensure the orderly and safe development of private properties, compliance with all applicable building, zoning, and quality of life ordinances and regulations, and to promote healthy and safe community standards. This is accomplished by departmental staff in service to customers by:

• Assisting and guiding land use and development to promote long-term goals and objectives that render safe, beneficial, and more sustainable communities
• Providing orderly administration and compliance of building codes, as mandated by the various levels of government, to ensure the construction of buildings, homes, and structures meet intended life safety and structural requirements
• Investigating and resolving citizen complaints of municipal code violations on private property in order to promote, maintain, and improve quality of life issues that better allow for safe and harmonious conditions in all neighborhoods

The Department is currently recruiting for two Division Managers for the Code Enforcement Division . The Department is seeking applicants who are committed to understanding, executing, and improving the customer experience to best achieve the above goals and objectives. This includes providing excellent service and guidance to residents, property and business owners, developers, and other stakeholders throughout the planning, building, and code enforcement processes. Strong communication and interpersonal skills are essential, as the department values building positive relationships and fostering collaboration with other departments, agencies, and the community. Additionally, applicants who possess a strong knowledge of planning principles, building codes, and/or regulatory requirements will be highly valued, as they will play a key role in ensuring compliance and promoting healthy, safe, and sustainable development practices.

The Code Enforcement Division

The primary objective of the Code Enforcement Division is to work, in conjunction with property owners, to promote and ensure the health, safety, and quality of life for all neighborhoods, by ensuring compliance with City codes and standards on private property. This includes aspects ranging from the quality of residential housing conditions to land-use zoning and business activities within all neighborhoods to ensure the highest health, safety, and quality of life aspects for all neighborhoods.

The Code Enforcement Division is a nationally recognized leader for innovative and customer focused service programs. These programs are designed to facilitate partnerships to ensure safe living and working environments and to enhance quality of life through a solution-oriented culture. As the 13th largest city in the United States, San José's Code Enforcement Division provides exciting opportunities for Code Enforcement Professionals to make significant contributions and advancements to the profession in the areas of stakeholder partnerships, ordinance and policy development, data and performance analytics, community-based plans, environmental protection, and other staff and policy implementation activities.

The Code Enforcement Division is divided into the following three sections:

• Field Operations: Includes two core programs the Multiple Housing Program and Community Development Block Grant Program which provide proactive inspections, complaint response, and enforcement of rental units in buildings with three units or more.
• Special Operations: Includes the General Code Program which provides complaint response, inspection, and enforcement to all single family, condominium/townhomes, duplex, commercial and industrial private property city wide, and Special Programs which enforce municipal code regulations for various business types such as vacant buildings and storefronts, tobacco retail licensing, and abandoned shopping carts.
• Admin & Call Center: Provides front line customer service and support to staff in administrative functions.

The Department’s Code Enforcement Division ensures private properties are in compliance with building, zoning, substandard housing, blight, and other various Municipal Codes through outreach, education, inspection, and administrative enforcement by way of the following activities annually:

• Conducting approximately 8,200 residential inspections within over 1,700 multiple-housing buildings
• Responding to and resolves approximately 3,300 General Code cases
• Performing annual inspections of approximately 1,200 local businesses within the special programs categories
• Responding to approximately 11,000 customer phone calls

Position Duties

The salary range for Division Manager is $142,622.48 - $225,758.26. This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

The Division Manager positions perform work of considerable difficulty, involving supervision of Code Enforcement Supervisors, and staff responsible for enforcing various City codes and ordinances related to zoning, housing, blight and related health and safety areas. The incumbents will act on behalf of the Code Enforcement Deputy Director in matters relating to divisional responsibilities requiring a high level of leadership and administrative acumen. The Division Managers report directly to the Code Official/Deputy Director and are responsible for the day-to-day operations of assigned Code Program functions within the Department, necessitating strong organizational and strategic planning skills.

Field Operations Division Manager : this position is responsible for overseeing the Multiple Housing Program and the Community Development Block Grant Program. These programs focus on proactive inspections, complaint response, and enforcement of rental units in buildings with three units or more. The Field Operations Division Manager ensures that all field operations are conducted efficiently and effectively, maintaining high standards of compliance and safety. The Field Operations Division Manager also collaborates with various stakeholders to address any issues related to housing quality and community development.

Special Operations Division Manager : this position oversees the General Code Program, which handles complaint response, inspection, and enforcement for all single-family homes, condominiums/townhomes, duplexes, commercial, and industrial private properties citywide. Additionally, they manage Special Programs that enforce municipal code regulations for various business types, including vacant buildings and storefronts, tobacco retail licensing, and abandoned shopping carts. The Special Operations Division Manager ensures that all special operations are conducted with a high level of professionalism and adherence to City codes and regulations. The Special Operations Division Manager also works closely with various stakeholders to address any issues related to special operations and community safety.

In addition to strong technical knowledge, the successful candidates will also have excellent communication and interpersonal skills, as they will be required to interact with a wide range of stakeholders, including the City Attorney's Office, San Jose Police Department, and Housing Department, as well as provide technical assistance in legal cases and ordinance development; attend community meetings and engages with customers, and works directly with elected officials.

Responsibilities for the positions include, but are not limited to the following:

• Lead, supervise, and mentor a team of code enforcement officers, supervisors, and administrative staff.
• Ensure that all field operations are conducted efficiently and effectively and all inspections and enforcement actions are carried out in accordance with City codes and regulations
• Plan, implement and evaluate Department and Division programs.
• Develop, implement and monitor policies, procedures, strategic initiatives, goals, objectives and guidelines.
• Direct all aspects of field enforcement, investigations, and complaint resolution regarding building, zoning, property maintenance, health, and safety codes to ensure compliance with federal and state laws, rules and regulations and local codes and standards.
• Participate in and advising on the development of department policy.
• Prepare and manage division budgets, work plans, and performance metrics.
• Coordinate with other city departments, legal staff, elected officials, and the community to address code compliance and quality-of-life issues.
• Authorize expenditures; directing allocation of grant funds, negotiating contracts, administering agreements.
• Supervise program managers and staff including hiring and selection; establishing performance measures and tracking; developing training programs; reviewing and approving work products prepared by Division staff.
• Provide advice and consultation to program managers, supervisors and staff.
• Prepare and presenting reports and information to the City Council, boards and commissions.
• Handle escalated, sensitive, or high-profile cases.
• Represent the Department at city council meetings, public hearings, and community events.
• Represent the Division in meetings with community, business and industry groups, professional organizations and governmental agencies.

Minimum Qualifications

Education : Bachelor’s Degree from an accredited college or university in a closely related field.

Experience : Six (6) years of progressively responsible experience directly related to code enforcement or a field involving regulatory compliance, including three (3) years of supervisory experience.

Licenses or Certificates : Valid CA Driver’s License

Employment Eligibility : Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

Collaboration - Develops networks and builds alliances; engages in cross-functional activities.

Decision Making - identifies and understands issues, problems, and opportunities; uses common-sense, effective approaches for choosing a course of action or developing appropriate solutions.

Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Planning - Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.

Vision/Strategic Thinking - Supports, promotes, and ensures alignment with the organization’s vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Myphuong.truong@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 9/23/2025 11:59 PM Pacific

Salary:

$142,622.48 - $225,758.26 Annually