CUSTOMER SERVICE REPRESENTATIVE I

Job Description:

CUSTOMER SERVICE REPRESENTATIVE I

Description

POSITION OVERVIEW

Applications accepted from: All Persons Interested
Job Classification: Customer Service Representative I
Posting Number:37046
Department: Municipal Courts Division: Court Operations
Reporting Location: *1400 Lubbock and All Satellite Locations*
Workdays & Hours: Monday-Sunday, All Shifts, days and Holidays.
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Municipal Courts currently has full-time employment opportunities available for Customer Service Representatives in their Court Operations Division who are self-motivated, customer service oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

• Courtroom support of assigned Judge.
  
• Review and process of daily dockets, entry of judicial decisions and court actions into Court’s case management system.
  
• Accurate performance of case initiation data entry and case maintenance functions on citation information entered into case management system including coding and researching records.
  
• Provide professional level of customer service by utilizing efficient problem-solving to address customer concerns and inquiries.
  
• Quality Control review case data and scanned documents, taking appropriate action to ensure case information is correct and complete before generating and filing required documents for case adjudication.
  
• High level of direct contact with the general public, attorneys, court staff and law enforcement.
  
• Scanning of court documents into Court’s Case management system.
  
• Must be willing to submit to annual background checks.
  
• Other administrative and customer service-related responsibilities as assigned.
  

WORKING CONDITIONS
General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and also by telephone. Must be able to work weekends and/or holidays as needed. Must be able to travel to another location on short notice

MINIMUM REQUIREMENTS

EDUCATION REOUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REOUIREMENTS
Six (6) months of administrative or customer service-related experience is required.
Substitution:
An associate’s degree may be substituted for up to two years of experience.

LICENSE REOUIREMENTS
None

PREFERENCES

Preferences will be given to candidates with heavy customer service experience; prior court, legal or paralegal experience as well as knowledge of court policies and procedures is a plus. Experience in Windows and Microsoft office environment (Word, Excel, Outlook).

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other Factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REOUIRED
None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION
NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-7238). If you need special services or accommodations, call (832-393-7238). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.

Due to the high-volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer TheCityofHoustoniscommittedtorecruitingandretainingadiverseworkforceandprovidingaworkenvironmentthatis free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/8/2025 11:59 PM Central

Salary:

$18.76 - $19.93 Hourly