CUSTOMER SERVICE REPRESENTATIVE III

Job Description:

CUSTOMER SERVICE REPRESENTATIVE III

Description

POSITION OVERVIEW

Applications accepted from: All Person Interested
Job Classification: CUSTOMER SERVICE REPRESENTATIVE III

Posting Number: 37049

Department: MUNICIPAL COURTS DEPARTMENT

Division: Court Operations

Reporting Location: 1400 Lubbock and All Satellite Locations

Workdays & Hours: Monday-Sunday * All Shifts, days, and holidays*

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts currently has an employment opportunity available for a Customer Service Representative III for individuals who are self-motivated, customer service-oriented, have attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

• Function in a lead capacity or serve as a shift leader, supervising and training clerks in assigned areas.
• High level of direct contact with the public, MCD and Legal Department staff, other COH staff, and/or law enforcement officers.
• Provide professional level of customer service by utilizing efficient problem-solving techniques to address customer concerns and inquiries.
• Accurate performance of data entry functions in entering citation information into the case management system (includes coding, records research, etc.)

• Quality Control review of case data and scanned documents, taking appropriate action to make sure that case information is correct and complete, before generating, filing, and sending required documents.
• Use effective problem-solving skills to identify and correct errors, also alerting appropriate parties and work to troubleshoot issues encountered.

• Perform general clerical functions and using a variety of software applications to generate reports.
• Prepare reports documenting productivity, as well as data integrity and system configuration issues.
• Scanning of court documents into the Court’s case management system.
• Utilize reports to perform quality assurance on case files and update records to reflect accurate data.
• Provide assistance in various areas such as Affiants, Bond Administration, Quality Assurance, Warrants, Courtroom and Scanning.
• Must be willing to submit to annual background checks.
• Must be able to work assigned shift which may include weekends and holidays.
• Other administrative and customer service-related responsibilities as assigned.
• Must be willing to submit to annual backgrounds check.

***Please know that this position is designated as a Tier 1 employee and the selected candidate may have to work during inclement weather conditions***

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting. Must be able to work any shift, weekends and/or holidays as needed. Must be able to travel to another court location on short notice.

MINIMUM REQUIREMENTS

MINIMUM EDUCATION REQUIREMENTS

Requires a High School Diploma or GED

MINIMUM EXPERIENCE REQUIREMENTS

Three years of administrative customer service-related experience are required.

MINIMUM LICENSE REQUIREMENTS

None

PREFERENCES

Preferences may be given to the candidates that are proficient in Windows and Microsoft Office Environment (Word, Excel, Outlook); bilingual in Spanish and have

• Clerk Certified by TMCEC / TCCA
• Prior court, legal or paralegal experience as well as knowledge of court policies and procedures.
• Strong working knowledge of CSMART and its functionalities
• Customer service experience
• Excellent verbal and written communication skills
• Two (2) years of lead clerk capacity experience

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION YES X NO

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-7238.If you need special services or accommodations, call (832) 393-7238 (TTY 7-1-1). If you need login assistance or technical support call855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/8/2025 11:59 PM Central

Salary:

$21.87 - $26.67 Hourly