Eligibility Specialist

Job Description:

Eligibility Specialist

Description

Eligibility Specialist
at The City of Fort Worth
Neighborhood Services

Pay Range: $19.74 - $24.67/hr.

Job Posting Closing on: Friday, September 12, 2025

Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

An Eligibility Specialist job is available with the City of Fort Worth Neighborhood Services Department, under the Community Action Partners (CAP) division. CAP provides a wide range of social services to low-income households throughout Tarrant County. These services include, but are not limited to, utility assistance, rental and mortgage assistance, case management, employment support, and referrals to partner agencies. The program is dedicated to helping families achieve long-term financial stability and increased self-sufficiency.

Minimum Qualifications:

• High School Diploma or GED
• Two (2) years of administrative and client contact experience in social services or related programs

Preferred Qualifications:

• Experience conducting eligibility interviews in social services setting
• Proficiency with case management systems, data entry, and digital file tracking (e.g. Neighborly Software and Microsoft Suite).
• Bilingual (English/Spanish) communication skills.

The Eligibility Specialist job responsibilities include:

• Attend scheduled intake sessions and assist with processing walk-in or appointment-based clients
• Intake applications and determine applicant eligibility for assigned human services or employment and training program areas
• Receive and process initial or reactivated applications, reviewing documentation to ensure completeness and compliance with program requirements
• Explain program guidelines and provide informational materials to clients
• Maintain accurate and timely case notes for all client interactions and updates in the case management system
• Provide referrals and connect clients to other service providers based on identified needs
• Monitor recertification timelines and notify clients of required follow-up actions

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Closing Date/Time: Friday, September 12, 2025

Salary:

$19.74 - $24.67/hr.