Permit Technician Supervisor - Development Services (Cottonwood)

Job Description:

Permit Technician Supervisor - Development Services (Cottonwood)

Description

Role

Under general direction, oversees the day-to-day operations of the customer service and permitting staff. Responsible for intake and processing of building permits of complex difficulty for compliance with applicable procedures and regulations.

Major Duties, Responsibilities

• Supervises and/or monitors customer service and permitting staff to ensure that permits are completed in accordance with applicable procedures and regulations.
• Establishes and interprets department policies and procedures.
• Plans, assigns, and reviews work of others.
• Handles customer service calls with difficult predicaments.
• Completes performance evaluations and development plans for staff.
• Resolves problems encountered in performance of work assignments and oversees training and updating assigned staff.
• Assists customers and staff in resolving complex problems associated with the intake and processing of building permits.
• Provides general and technical information to architects, engineers, contractors, and the public on application processes, procedures, and fees for permitting requirements.
• Researches public records and provides customers with specialized site-specific property information.
• Performs other job-related duties as assigned.

Minimum Qualifications

Education:
High school diploma or equivalent.

Experience:
A minimum of five (5) years of general office experience to include one (1) year experience as a Permit Technician or equivalent position.

Additional Requirements:
Must possess a valid Arizona driver’s license without restrictions.
Must possess ICC Certification as Permit Technician at time of hire.

Other Skills

Required Knowledge, Skills, and Abilities:

Knowledge of:

• Public Administration, community resources, and public relations.
• Laws, rules, and regulations regarding privacy regulations and department procedures.
• Technical and legal aspects of records and file operations.
• Records department filing systems.
• Deciphering information for statistical data.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.
  
  

Skill in:

• Management and supervision.
• Technical and detail report writing.
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Organization and adherence to detail.
  
  

Ability to:

• Effectively manage the public and exercise good judgement.
• Comprehend and make inferences from complex written material.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.
• Handle confidential matters and maintain discretion.
• Act with courtesy, tact, and diplomacy.
  
  

Work Environment:
The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements:
Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effectively in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.

Additional Job Information:
FLSA: Exempt
Grade: 10
Classification: At-Will
Safety Sensitive: No

EMPLOYEE BENEFITS

Yavapai County Government offers a comprehensive employee benefits package to
Full-Time employees working 30 or more hours per week that includes but is not limited to:

• 10 Paid Holidays Per Year
• Annual Leave
• Employee Assistance Program (EAP)
• Health Care Insurance - Medical, Dental, Vision
• Life Insurance
• Long-Term & Short-Term Disability
• Retirement Plans
• Sick Leave
• Tuition Reimbursement Program

ELECTIVE COVERAGE

• 457 Deferred Compensation Program
• Dependent Health Care Insurance - Medical, Dental, Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Supplemental Life (for employees & dependents)

PLEASE NOTE

• Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked.
• Part-Time employees have limited benefits available.
• Temporary and Seasonal employees are not eligible to accrue Annual Leave.

Click here to view our benefits summary.

Closing Date/Time: 9/16/2025 5:00 PM Arizona

Salary:

$27.03 - $34.46 Hourly