Performance Consultant - Human Resources Department

Job Description:

Performance Consultant - Human Resources Department

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

The City of Austin’s Human Resources Department is committed to supporting a high performing and engaged workforce that serves our employees, their families, and the community. Within Human Resources, the Learning, Engagement, and Development (LEAD) Office leads initiatives that enhance leadership development, learning, and organizational effectiveness.

We are seeking a Performance Consultant to join this team. The Performance Consultant plays a vital role in supporting City wide goals by fostering collaboration, building high performing teams, and developing solutions that strengthen engagement and align with organizational priorities.

If you are passionate about leadership, learning, and organizational success, apply today to help us build a stronger and more resilient Austin.

Job Description:

Purpose:

Provides performance consulting services such as strategic business planning, business process improvement, problem solving, organization restructuring, leadership and supervisory development, performance measurement and evaluation to the human resources director, the City Manager, directors, and other leaders.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Consults with and coaches City and department executives and managers on organizational development and performance issues.
  
• Leads large cross-functional performance improvement projects and initiatives.
  
• Leads citywide and department specific needs assessments by conducting research to identify organizational development and performance issues and makes recommendations to city leadership for process improvements based on findings.
  
• Leads, coaches, or partners with City leadership to address identified development and performance issues.
  
• Utilizes project management techniques to develop, design, and implement performance improvement for individual workgroups, departments and Citywide.
  
• Develops and designs evaluation plans for organization development and performance interventions.
  
• Provides cross functional and citywide internal consulting, facilitation, and coaching services to executives and managers.
  
• Gathers data and needs analysis, development of alternatives, and recommendations.
  
• Provides facilitation for City leadership by bringing structure to meetings, coaching participants in their roles and responsibilities so as to achieve defined stakeholder outcomes.
  
• Assists in resolving business process, employee performance, employee development and teamwork issues.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May provide work assignment, leadership, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of broad and comprehensive principles, practices, and procedures in analyzing a variety of issues.
  
• Knowledge of public administration, adult learning principles, instructional systems design.
  
• Knowledge of city practice, policy and procedures.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in data analysis and organizing.
  
• Skill in using computers and related software.
  
• Ability to develop methods and procedures on new assignments.
  
• Ability to review progress and evaluate results.
  
• Ability to coach and train others.
  
• Ability to establish and maintain good working relationships with other city employees and the public.
  

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited four (4) year college or university with major course work in a field related to Human Resource Development, plus five (5) years of experience in organizational development and training.
  
• Masters degree may substitute for experience up to two (2) years.
  
• Experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution.
  

Licenses and Certifications Required:

None.

Preferred Experience:

• Experience in leading large organizational change initiatives
  
• Experience consulting and/or coaching executives and managers on organizational development, leadership development and change management.
  
• Experience designing, implementing and facilitating interactive workshops and training sessions
  
• Experience conducting organizational needs assessments and developing actionable data informed recommendations.
  
• Demonstrated experience in developing and managing content within learning management systems (LMS) and other educational technologies
  

Notes to Candidate:

The City of Austin’s Human Resources Department is seeking an accomplished and experienced Performance Consultant to join the Learning, Engagement, and Development (LEAD) Office.

The LEAD Office serves as the City’s central resource for advancing leadership, professional development, and organizational engagement. Through innovative strategies and evidence-based practices, the office drives initiatives that strengthen workforce capability, align with organizational priorities, and promote a culture of excellence.

The Performance Consultant will play a critical role in addressing complex organizational challenges, enhancing employee effectiveness, and supporting the development of high-performing teams. This position requires a strategic thinker with strong facilitation, coaching, and program development expertise who can partner across departments to drive meaningful outcomes.

Key responsibilities include:
• Designing and implementing enterprise-wide learning and development programs
• Conducting strategic assessments and ensuring alignment with City goals
• Facilitating workshops, trainings, and providing coaching for leaders and teams
• Promoting a culture of engagement, collaboration, and continuous improvement

This is a unique opportunity to contribute to the City of Austin’s mission by advancing workforce development and ensuring the success of employees, departments, and the community we serve.

Salary Range: $33.49 - $42.71

Office Location:

Learning, Engagement, and Development Office

5202 E. Ben White Blvd, Ste. 500

Austin, TX 78741

Days and Hours:

Monday - Friday.
8:00 a.m. - 5:00 p.m.
Hours may vary due to operational needs. An alternative schedule and remote work/teleworking options are available, but position requires a minimum of 40% per week in office standard after initial probationary period.

Driving Requirement:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

When completing the City of Austin employment application: A detailed and complete City of Austin application is required to help us better evaluate your qualifications. For each position, describe your specific experience as it relates to the minimum and preferred qualifications. Be thorough and list all relevant experience, including supervisory and/or leadership roles. This information will be used to select candidates for interviews, and the starting salary will be based on overall relevant experience.

• While you may include a resume or cover letter, the information on your employment application will be the primary basis for interview qualification and compensation decisions.
  
• Please detail all previous employment you wish to be considered as part of your qualifications, including job titles and employment dates.
  
• A cover letter and/or resume will NOT replace a complete employment application. Do not use phrases like “see resume” or refer to other documents to complete your application. Ensure the “Duties and Responsibilities” sections are fully completed, as incomplete applications will not be considered.
  
• A resume is required to be considered for this position. Please ensure you upload your resume as part of your application.
  

Use of AI is strictly prohibited to respond to the application and during the interview process

If you are selected to interview:

• If you are identified as a top candidate, verification of your education, which may include high school graduation or GED, undergraduate and/or graduate degrees, will be required. You must provide proof of education from an accredited organization or institution, as well as proof of your professional licenses or certifications.
  
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Additional Information:

Assessment(s) may be administered as part of this recruitment.

Background Check:

A criminal background check may be required, depending on the responsibilities of the position.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Please note that the Department may close the job posting at any time after seven (7) days.

ADA

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

EEO

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-09-19