Service Desk Technician I

Job Description:

Service Desk Technician I

Description

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type
Full Time

Job Summary

Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy tackling technical challenges head-on? The City of Olathe is looking for a qualified person to join our team as a Service Desk Technician and be at the forefront of supporting City staff with their IT needs. From troubleshooting hardware and software issues to providing timely resolutions, this role offers a dynamic and rewarding environment where your skills will make a real difference. This position is not remote work.

This position requires an in-depth background screening (including polygraph) as part of Kansas Criminal Justice Information Systems requirements.

The City offers competitive benefits including tuition reimbursement, career development resources, excellent health insurance, participation in the KPERS pension, a free on-site health clinic for those covered under the City's health plan, and much more. To learn more about the City's benefits, review our full outline of benefits online .

WEEKLY SCHEDULE: 8:00 am - 5:00 pm (MON - FRI)

HOURLY STARTING PAY: $23.00 - $25.00 (BASED ON EXPERIENCE)

For more details, review the full job details and requirements below.

A Service Desk Technician I provides first-line technical support to internal staff. The primary responsibility will be to provide audiovisual, desktop and mobile support, as well as answer inquiries. This position is part of a three-level career progression of Service Desk Technician I, II, and III.

Key Responsibilities

• Provides IT Support and assistance to ensure audiovisual (AV) systems function seamlessly during meetings, presentations, and events, as well as conferencing applications such as Zoom, Teams, TeamViewers, etc.; provided IT support related to technical issues involving Microsoft’s Suite of Business Applications.
  
• Performs hands-on installation at the desktop level, of hardware, software, file backups, and system configurations; p rovides basic technical support at the network level, including LAN connectivity, mobile routers, mobile devices, and security; provides basic remote access solution implementation and support for VPN and Nemotion.
  
• Monitors the remote monitoring and management system alerts and notifications and responds accordingly through service tickets; provides communication with customers, keeping them informed of incident progress, and notifying them of impending changes or agreed outages.
  
• Provides support to audiovisual and computer equipment in conference rooms as well as conferencing applications such as Zoom, Teams, TeamViewer, etc.
  
• Participates in on-call rotation for after-hours emergency support if in a full-time role.
  

Qualifications

Experience: A minimum of one year of relevant experience in desktop support is required. The ideal candidate should possess strong technical acumen, excellent communication skills, and a passion for delivering top-notch customer service. An associate degree or two years of college coursework in information technology, computer science, or a related field may be substituted for experience.

Education: A high school diploma or equivalent is required. Preference is given to candidates with an associate degree in information technology, computer science, or related field.

Licenses & Certifications: A valid driver's license and favorable driving record are required.

Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.