Business Process Specialist

Job Description:

Business Process Specialist

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Business Process Specialist

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
  
• Develops and maintains databases to support data analysis and research findings for business projects.
  
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
  
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
  
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
  
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
  
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
  
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
  

Responsibilities - Supervisor and/or Leadership Exercised:

None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
  
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
  
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
  
• Knowledge of performance measures, quality improvement programs and project management methods.
  
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
  
• Skill in using computers and related software applications.
  
• Skill in data analysis and problem solving.
  
• Ability to quickly recognize and analyze irregular data and situations.
  
• Ability to work independently and with teams.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
  
• Experience may be substituted for education up to a maximum of four (4) years.
  

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Strong experience with data analysis tools (e.g., Excel, SQL, Python, R or similar).
  
• Experience creating dashboards and visualizations using tools such as Power BI, Qlik, Tableau or similar.
  
• Experience in editing and drafting formal business reports.
  
• Ability to translate complex data into understandable insights for non-technical audiences.
  
• Detail-oriented with strong organizational and problem-solving abilities.
  
• Excellent writing, editing, communication and presentation skills.
  
• Ability to travel to more than one work location.
  

Notes to Candidate:

Overview of Position:

The Business Process Specialist position is responsible for providing a wide variety of technical and specialized duties to support data-driven decision-making and clear communication of insights. The responsibilities include collecting, analyzing, and interpreting complex datasets, developing reports and dashboards, and translating technical findings into clear, concise written content for a variety of audiences. In addition, this position will work with the Cadet Academy Quality Assurance Team to audit, edit and track daily documentation. This role requires a combination of analytical expertise, critical thinking, and exceptional written communication to ensure data insights are accurately documented, reported, and actionable.

This person will be responsible for working within the Quality Assurance Team overseeing sworn personnel performance evaluations (Cadet and Probationary Firefighters) and processes along with providing support to the Austin Fire Training division.

Key responsibilities include, but are not limited to:

• Program Management/Business Process Improvement: Assists in identifying and implementing process improvement methodologies to streamline workflows, enhance operational efficiency and effectiveness; analyze, and prioritize process improvements based on data-informed insights, stakeholder feedback, and organizational goals. Develop project work plans, project management and periodic assessments; manage team, workflow, and task deadlines prior to cadet class launches; conduct after-action reviews to present analyses, solutions, and business cases to senior management; lead ongoing analysis of program and implement innovations in technology and training resources. Have contributed improvements including proven elimination and/or reduction of documentation error types, greater efficiency to workflows/processes (e.g., creating automated systems to replace manual processes).
  
• Data Mining: Defines data analytics tools and techniques, statistical methods, and key performance indicators (KPIs) to monitor process performance and derive actionable insights; create and maintain documentation corrections data tracking and cadet performance databases; analyze data trends; compile data, create content and graphics to present formal reports on quality indicators/performance measurement and recommendations for new or revised policies, procedures, and/or process changes/improvements
  
• Training: Assists in designing training materials and educational resources; assist in presenting formal documentation training sessions/onboarding to new Cadet Academy staff; grade and review training assignments.
  
• Program administration: Assists in auditing and editing all submitted Cadet evaluations (~5600 evaluations per cadet class); creating bi-monthly corrections reports to support performance analysis and provide remedial training to sworn staff at documentation audit meetings; create supporting documents for training staff (e.g., cadet profiles); build and maintain relationships with key stakeholders to facilitate collaboration and ensure effective communication and coordination.
  
• Formsite Administrator: Assists in creating, maintaining, and revising Formsite technology; make documentation corrections; track all revisions in corrections database; provide editorial and technical support to Team Leaders/AFD Training Staff.
  
• Research/Reports: Research, write content, create graphics, and compile/analyze data to present statistical information and/or research findings for internal and external use, e.g., reports on AFD performance, policies, and procedures for external agencies and auditors (e.g., DSHS, NIOSH), data summaries for division-specific programs and business needs, etc.
  
• All other duties as assigned.
  

Workdays and Hours: 8:00 AM to 5 PM (flexible)

Location: Public Safety Training Campus, 4800 Shaw Lane, Building B, Austin, TX 78744

Please note the following when completing the City of Austin application for this position:

• Please be sure to detail on the application all the previous employment experience you wish to be considered as part of your qualifications. Please include contact information from previous employers.
  
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
  
• A resume is required but will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. Applications missing information and/or documents will be deemed incomplete applications and will not be considered.
  
• Austin Fire may close the posting any time after seven days from the initial advertisement. Once a position is closed, no additional applications will be accepted.
  

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-09-26