Part-Time Billing & Support Specialist I

Job Description:

Part-Time Billing & Support Specialist I

Description

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type
Part Time (20 to 29 hours with KPERS benefits)

Job Summary

Are you a people person who likes to use their active listening skills to help resolve problems? Are you organized and enjoy following a defined process? If you would like to utilize your listening and step-by-step problem-solving skills to aid Olathe citizens, our Customer Service team may have just the position you are looking for. The City of Olathe is looking for a Billing & Support Specialist to answer phones and give assistance on issues pertaining to a variety of billing matters. Our caring and detail-oriented team of customer service professionals have a positive impact on the quality of life for our citizens every day!

At the City of Olathe, we offer a fulfilling career with opportunities for growth, excellent benefits, and a supportive community. For more information about our benefits click here . If you are dedicated and ready to make a difference, apply now!

THIS IS A PART-TIME BENEFITS ELIGIBLE POSITION SCHEDULED UP TO 29 HOURS A WEEK MONDAY - FRIDAY, 9AM-2PM

Billing and Support Specialist I

• Experience: Three or more years of experience in a cus tomer service role is required. Experience in handling high call volume, in person interactions, billing, reporting, and other support services is preferred.

• Education: A High School Diploma or equivalent is required. An associates degree or college level business coursework is preferred.

• Licenses & Certifications: A valid driver’s license and favorable driving record are required .

• Language: Proficiency with verbal and written English language is requi re d. Additio nal proficiency with Spanish and American Sign Language is preferred.

Starting Salary Range: $21.75 -$24.80/Hourly

Billing and Support Specialist II

• Experience: A minimum of three years of experience handling call volume, in person interactions, billing, reporting, and other support services is required along with strong customer service skills.

• Education: A high school diploma or equivalent is required . An associates degree with major coursework in business, accounting or other related field is preferred. Preference to candidates who are bo ndable.

• Licenses & Certificat ions: A valid driver’s license and favorable driving record are required.

• Language: Proficiency with verbal and written English l anguage required . Additional proficiency with Spanish and American Sign Language is preferred.

Starting Salary Range: $23.75 - $ 26.49/Hourly

Billing and Support Specialist III

• Experience: A minimum of three years of experience handling call volume, in person interactions, billing, reportin g, and other support services is required along with strong customer service sk ills. Previo us experience in a supervisory role is preferred.

• Education: A high school diploma or equivalent is required . An associates de gree wit h major coursework in business, accounting or other related field is preferred. Preference given to candidates who are bondable.

• Licenses & Certifications: A valid driver’s license and favorable driving record are required .

• Language: Proficiency with verbal and written English language req uired. A dd itional pr oficiency with Spanish and American Sign Language is preferred .

Starting Salary Range: $25.50 - $29.14/Hourly

For more details, review the full job details and requirements below.

The Billing and Support Specialist I is responsible for interacting continuously with citizens and customers with a significant portion of their time focused on investigating and resolving billing inquiries. This role is the first level in a three level career progression of Billing Support Specialist I, II, and III.

Key Responsibilities

• Listens and responds to customer requests, complaints, and complex billing issues; provides information on inquiries, including information regarding policies and procedures, though chat, email, phone or in person; ensures customers remain informed on their outstanding debts and deadlines; creates invoices and credit memos; updates customer files, and sends invoices and payment reminders to customers; handles confidential and sensitive information with discretion.
  
• Recognizes and recommends related process improvements with internal and external teams to gain efficiencies; writes, updates, and regularly reviews scripts and workflow process documentation; participates in testing software for issues and provides feedback and suggested improvements.
  
• Manges the status of accounts and balances and identifies inconsistencies; updates account receivable database with new accounts or missed payments; ensures the accuracy of utility services including usage and charge calculation, billing and collecting payment, cash handling procedures and citywide Accounts Receivable daily operations; e nsures coordination with water companies regarding customer usage and accurately downloads usage readings into customer accounts for billing.
  

Qualifications

Experience: Three or more years of experience in a customer service role is required. Experience in handling high call volume, in person interactions, billing, reporting, and other support services is preferred.

Education: A High School Diploma or equivalent is required. An associates degree or college level business coursework is preferred.

Licenses & Certifications: A valid driver’s license and favorable driving record are required.

Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.