Information Technology Analyst - Public Safety

Job Description:

Information Technology Analyst - Public Safety

Description

Summary

Minimum Starting Salary: $62,100.00 annually , depending on qualifications

Minimum Qualifications
Required:

• Driver's License
• Must pass a Criminal Justice Information System (CJIS) background check
• Associate's degree in In Computer Science, or Information Technology, Management Information Systems or a related field
• Three years of experience in systems analysis, IT support or helpdesk, network or systems administration, application support or development, or an equivalent combination of education and experience.

Preferred:

• Microsoft, Cisco, CompTIA A+, Network+ and other professional IT certifications

Position Overview
Under general supervision, provides second-level technical support for City employees for the Information Technology (IT) Department; maintains computer hardware, software, and specialty equipment.

Essential Functions

• Develops support documentation, standard operating procedures, and deliverable plans for system implementation and operational support.
• Assists with developing implementation and contingency plans, and timelines for projects. Provides status reports, exchanges relevant information with management and project teams, and meets timelines. Provides accurate time estimates for tasks, identifies impacted teams, and notifies management of potential issues.
• Works independently and makes appropriate decisions based on experience; identifies and defines technical problems and errors and implements technical solutions to solve problems.
• Refers complex problems to senior technical staff and tracks the problem until it has been resolved.
• Maintains and upgrades hardware, peripherals, specialty equipment and software applications; provides second-level technical support, analyzes IT operational issues and resolves problems within scope of authority and training; duties may vary according to job assignment.
• Performs system maintenance and updates according to IT Department procedures and industry standards.
• Position assigned to public safety:
• Maintains and supports mission-critical public safety systems including Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile Data Terminals (MDTs), and Fire/EMS reporting software.
• Monitors and supports the connectivity of mobile units (police vehicles, fire apparatus) to public safety networks including FirstNet, VPN, and secure wireless connections.
• Trains end users on software applications, mobile devices, and standard operating procedures for technology use.
• Leads or assists in the implementation of public safety technology initiatives, including system upgrades, software migrations, and vendor integrations.
• Coordinates with internal departments, external vendors, and regulatory bodies to ensure project timelines and compliance requirements are met.
• Ensures compliance with federal and state regulations including CJIS (Criminal Justice Information Services) Security Policy.
• Develops and tests backup, recovery, and continuity plans for public safety systems.
• Coordinates with vendors for software licensing, system maintenance, and technical support.
• Provides on-call or emergency after-hours support as needed for 24/7 public safety operations.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

Salary:

See Position Description