Lead Customer Service Representative - Healing Arts

Job Description:

Lead Customer Service Representative - Healing Arts

Description

Lead Customer Service Representative

Division of Professional Registration

Missouri State Board of Registration for the Healing Arts

Posting Closes 10/01/2025

Base Salary $42,611 ( The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.)

Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. This is an in office position.

Why you’ll love this position:

The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.

Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment.

• Serve as a lead team member in the licensure section.
• Train customer service representatives, monitor work load and communicate directives and assignments.
• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Correspond with applicants regarding errors and solutions.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for management and board review.
• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
• Assisting with development and maintenance of procedure manuals and official forms and instructions.

What we are looking for:

Minimum Qualifications

• Four or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
• At least one year of experience at a Customer Service Representative level
• (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook, Excel and OneNote.
  
  

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov .

Salary:

42,611 per Year