Business Services Manager, Senior

Job Description:

Business Services Manager, Senior

Description

CAREER DESCRIPTION

Business Services Manager, Senior

Salary may be negotiable within the above range, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.

THIS RECRUITMENT IS OPEN TO THE PUBLIC

This recruitment will be open for a minimum of five (5) business days and will remain open until 11:59 p.m. (PST) on Tuesday, November 4, 2025 .
Qualified applicants are encouraged to apply immediately.

This recruitment will establish an open eligible list to fill current and future Business Services Manager, Senior

vacancies within Child Support Services.

CHILD SUPPORT SERVICES
Child Support Services (CSS) is an award-winning, forward-thinking agency of over 312 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing customers, staff, business efficiencies, and performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.
Click here for more information of Child Support Services.

Click here for more information on the County of Orange.

THE OPPORTUNITY
CSS has an opening for a Business Services Manager, Senior in the Administrative Services Division of the Department.

The key job duties for the Business Services Manager, Senior include, but are not limited to the following:

• Manages the development and administration of the annual County and State budget, Strategic Financial Plan, Quarterly Budget Augmentation requests, Available Financing Report, and budget variance explanations.
  
• Oversees accounting activities, such as payroll, accounts payable, and employee reimbursement processes.
  
• Oversees the state claim process to ensure compliance with state and federal regulations.
  
• Oversees the development of Agenda Staff Reports (ASR), including recommendations to the Board of Supervisors, Plans of Cooperation, and Memorandums of Understanding.
  
• Evaluates internal controls to identify gaps and/or risks to mitigate impacts to the department.
  
• Coordinates and responds to County and State audit processes and makes recommendations for corrective action plans.
  
• Oversees procurement and vendor management activities, including the oversight of contract development, working collaboratively with the County Procurement Office.
  
• Oversees the life cycle of County and State assets to ensure effective management and accurate recording of acquisitions and disposals in compliance with County, state, and federal regulations.
  
• Prepares financial analyses (e.g., financial trends, historical expenditure/revenue analysis, multi-year budget scenarios) to support resource allocation, fiscal decision-making, long-term planning, and exploration of additional funding opportunities while minimizing impacts to future funding.
  

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess a minimum five (5) years of professional experience directly related to the competencies and attributes listed below and at least two (2) years of direct supervisory experience.

Professional & Technical Expertise

• Proven ability to lead and manage business services programs across multiple functional areas, including:
  
  • Accounting, finance, and budgeting
    
  • Procurement and contract/grant management
    
  • Project management and process improvement
    
  • Technology implementation and data analysis
    
  • Records management
    
• Strong understanding of federal, state, and local laws, codes, and regulations applicable to government programs
  
• Skilled in quality assurance, compliance monitoring, and audit readiness
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to quickly adapt to internal systems and software tools
  

Critical Thinking | Innovative Problem Solving

• Ability to research, interpret, and present complex data for decision-making
  
• Demonstrated success in identifying operational challenges and implementing practical, sustainable solutions
  
• Experience in managing projects within regulatory and budgetary guidelines
  
• Effective in aligning programs with strategic goals and tracking measurable outcomes
  

Leadership & Team Development

• Developing, mentoring, motivating, supervising and evaluating performance of staff
• Clarifying performance expectations (e.g., roles, responsibilities, standards and goals) collaboratively with staff
• Acknowledging and recognizing staff contributions, accomplishments and superior performance
• Ensuring that staff have the resources they need and that the workforce as a whole has the capacity and diversity to meet current and long-term objectives

Communication & Relationship Building

• Strong written and verbal communication skills, including preparing reports, policies, and presentations for diverse audiences
  
• Ability to build and maintain professional relationships with internal departments, external agencies, vendors, and community partners
  
• Demonstrates diplomacy and professionalism when handling sensitive or high-stakes situations
  
• Customer-focused mindset, with a commitment to service excellence
  

Strategic Planning & Operational Execution

• Experience in strategic planning including forecasting different budget scenarios to support decision making and alignment with strategic priorities.

• Experience developing and executing business plans, operational strategies, and department-wide initiatives
  
• Ability to manage competing priorities, allocate resources efficiently, and deliver outcomes on time and within scope
  
• Familiarity with performance metrics, continuous improvement methods, and strategic alignment of programs
  

MINIMUM QUALIFICATIONS
Click here to learn more about the Minimum Qualifications for the Business Services Manager, Senior classification as well as the physical & mental requirements and the environmental conditions.

Special Requirements: Must pass a background investigation to the satisfaction of the Department of Child Support Services.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.

Application Appraisal Panel (AAP) | Application Review (Weighted 100%)
An Appraisal Panel of job knowledge experts will thoroughly screen and evaluate the application, supplemental questionnaire, and resumes for job knowledge, competencies, and related experience described above.

Based on the Department's needs, the selection procedure listed above may be modified. All applicants will be notified of any changes in the selection procedure.

Eligible List
Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Cindy Mora at cindy.mora@ssa.ocgov.com or (714) 245-6265.

EEO INFORMATION

Orange County, as an equal employment opportunity employer,

encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information.
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 11/4/2025 11:59 PM Pacific

Salary:

$127,878.40 - $177,132.80 Annually