IT Support Technician II

Job Description:

IT Support Technician II

Description

IT Support Technician II
42781BR
42781BR

Position Description
The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Major/Essential Functions

• Coordinate and support examination delivery for medical students, including setup, technical support, and collaboration with other teams in the Office of Academic Affairs.
• Deliver responsive software and hardware support to medical students, the Office of Academic Affairs, and the Office of Student Affairs.
• Manage Mediasite lecture capture operations, including scheduling, troubleshooting, and post-session quality assurance.
• Maintain inventory and lifecycle management of IT and AV equipment, including tracking of surplus and assets.
• Set up and maintain user workstations, printers, and peripheral devices for the Office of Academic Affairs and the Office of Student Affairs.
• Collaborate with centralized IT to ensure consistent support and service delivery for students and the Office of Academic Affairs.
• Collaborates with faculty, staff, and students to enhance the effectiveness and accessibility of educational technologies.

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years.

Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=900870

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.








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