Customer Service Representative

Job Description:

Customer Service Representative

Description

Customer Service Representative (Call Center)

(This is not a remote work position)

DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Help the Missouri taxpayers by answering their questions and resolving their business and individual tax issues through live chats, emails and phone calls. You will do a variety of things some of which are: resolve business and individual tax issues, help businesses obtain their license; run tax compliance checks; issue No Tax Due statements, establish individual and business payment plan agreements and much more.

This position requires the ability to multi-task, utilizing communication skills and multiple computer systems. If you like a rewarding, fast-paced environment, enjoy helping people and providing excellent customer service, with the possibility of advancement, apply today.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Research and resolve tax issues for both internal and external customers
• Collect delinquent taxes through the use of multiple collection tools
• Interact with customers via telephone, email, live chat, in person, and written correspondence
• Analyze customers’ reasons for calling and then recommend process improvements

CORE COMPETENCIES NEEDED:

• Attention to Detail
• Clear Communication
• Computer Literacy
• Multi-tasking
• Reliable
• Self-motivated

QUALIFICATIONS:

• Possess high school diploma or high school equivalency certification
• Six or more months of experience in clerical or general office support work
• Proficient computer skills

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

The State of Missouri is an equal opportunity employer.

Salary:

$37,799.76 per Year