UTILITIES CUSTOMER COMMUNICATIONS COORDINATOR

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UTILITIES CUSTOMER COMMUNICATIONS COORDINATOR

City of Riverside Riverside, California, United States

Job Description:

UTILITIES CUSTOMER COMMUNICATIONS COORDINATOR

Description

The Position

The City of Riverside, Public Utilities Department (RPU) is accepting applications from current employees for the position of UTILITIES CUSTOMER COMMUNICATIONS COORDINATOR to fill one (1) vacancy in the Customer Engagement Division. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to twelve (12) months.

Under general direction, the Utilities Customer Communications Coordinator will assist with performing a wide variety of professional and marketing and communication services for the Customer and Engagement Division of the Public Utilities Department; ensure growth objectives in the marketing of electric power and water to current and potential commercial, residential and industrial users; provide highly responsible and complex administrative support to the Utilities Principal Programs and Services Representative and/or Utilities Public Benefits/Customer Relations Manager; and to do related work as required.

Work Performed

Typical duties may include, but are not limited to, the following:



Qualifications

Education:

Equivalent to a Bachelors Degree from an accredited college or university with major work in marketing, communications, business, engineering or a related field. A Master's Degree in a related field is highly desirable.

Experience:

Two years of highly responsible experience in the management of a marketing and communications program for an electric, water or other utility, or similar experience in municipal, financial, or business services industry.

Highly Desired Qualifications:

Experience with the following:


Necessary Special Requirement:
Possession of an appropriate, valid class "C" California Motor Vehicle Operator's License.

Selection Process

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) Completed Supplemental Questionnaire

FOR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: ( Application Guide).

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

Positions that require, or may require, a California Commercial Driver’s License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/ physical examination .

NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:
An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ . An advanced-level degree from an accredited US college or university.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

Benefit Level II includes Senior Management, Management and Professional classifications (Exempt)

The City offers an attractive benefits package, the central provisions of which are as follows:

For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/about-1

For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status.

Closing Date/Time: 11/9/2025 11:59 PM Pacific

Salary:

$84,000.00 - $112,560.00 Annually
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