Community Services Program Coordinator

Job Description:

Community Services Program Coordinator

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Job Description:

Purpose:

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads initiatives related to community services and outreach.
  
• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
  
• Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
  
• Arranges for staff development and training opportunities related to the services.
  
• Assists in the development of short- and long-range plans.
  
• Assists in the formulation of City policies and operating procedures.
  
• Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
  
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
  
• Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
  
• Reviews legislation, regulations, and policies to determine impact.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Local, State, and Federal resources and categorical programs.
  
• Knowledge of community resources available and how to use them effectively.
  
• Knowledge of research techniques.
  
• Knowledge of laws and regulations pertaining to grants and contracts administration.
  
• Knowledge of grants and contract administration and principals.
  
• Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software applications.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
  
• Ability to train others.
  
• Ability to quickly recognize and analyze irregular events.
  
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
  
• Experience may substitute for education up to four (4) years.
  

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Experience working with individuals experiencing homelessness.
  
• Ability to hike long distances on uneven terrain including but not limited to parks, woods and creeks.
  
• Bilingual in English and Spanish
  
• Comfortable with hard conversations
  
• Land Management experience
  

Notes to Candidate:

Position Overview:

The Community Service Program Coordinator will be working in the field assessing and assisting with closing encampments on public and private property in the City of Austin with the ultimate outcome of clearing and cleaning locations to return it to its original condition. This position will coordinate with internal and external partners as well as citizens within the community.

Salary:

Min: $60,030.00 Mid: $74,140.00

Location:

One Texas Center

Hours:

Monday - Friday- 8:00 AM- 5:00 PM

Hours may vary

APH Information:

• This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan .
  
• Departmental Competencies related to the position can be found on Austin Public Health’s website .
  

Be a part of Austin Public Health, https://youtu.be/wJgNIc3ivkA .

Immunization Requirement:

• Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy.
  

Regarding your application:

• Incomplete applications will not be considered.
  
• Qualifying education experience, knowledge, skills, and abilities must be clearly stated on your application. Resumes are welcome, but we do not use any information provided on your resume to qualify and refer you to the hiring department.
  
• Work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number.
  
• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees in Good Standing who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
  

Additional Information:

• When public health responds to an emergency, you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than Austin Public Health.
  
• This position is eligible for the Public Service Loan Forgiveness (PSF) Program. This federal program is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer.
  

If you are selected to interview:

• Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference
  
• This position will require a pre-employment Criminal Background Investigation (CBI).
  
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED, undergraduate, and/or graduate degrees, will be required.
  

Electronic Notification to Applications:

• Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment, and minimize delays and costs.
  
• Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner.
  
• Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days
  
• When public health responds to an emergency, you may be assigned activities outside your job description. This may involve responding anytime, including nights and weekends, with possible deployment to locations other than the Austin Public Health.
  
• This position is eligible for the Public Service Loan Forgiveness (PSF) Program. This federal program is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.
  

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Tobacco-Free Workplace

The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-11-14