Code Enforcement Supervisor

Job Description:

Code Enforcement Supervisor

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The City of San Jose’s Department of Planning, Building, and Code Enforcement serves to ensure the orderly and safe development of private properties, compliance with all applicable building, zoning, and quality of life ordinances and regulations, and to promote healthy and safe community standards. This is accomplished by departmental staff in service to customers by:

• Assisting and guiding land use and development to promote long-term goals and objectives that render safe, beneficial, and more sustainable communities
• Providing orderly administration and compliance of building codes, as mandated by the various levels of government, to ensure the construction of buildings, homes, and structures meet intended life safety and structural requirements
• Investigating and resolving citizen complaints of municipal code violations on private property in order to promote, maintain, and improve quality of life issues that better allow for safe and harmonious conditions in all neighborhoods

The Department is seeking applicants who are committed to understanding, executing, and improving the customer experience to best achieve the above goals and objectives. This includes providing excellent service and guidance to residents, property and business owners, developers, and other stakeholders throughout the planning, building, and code enforcement processes. Strong communication and interpersonal skills are essential, as the department values building positive relationships and fostering collaboration with other departments, agencies, and the community. Additionally, applicants who possess a strong knowledge of planning principles, building codes, and/or regulatory requirements will be highly valued, as they will play a key role in ensuring compliance and promoting healthy, safe, and sustainable development practices.

About the Division

The primary goal and objective of the Division is to work, in conjunction with property owners, business owners, and residents, to promote and maintain the health, safety, and quality of life for all neighborhoods, by facilitating compliance with City Municipal Codes and standards on private property. This includes aspects ranging from the quality of residential housing conditions to land-use zoning and business activities within all neighborhoods to ensure the highest health, safety, and quality of life for all neighborhoods.

These goals and objectives are achieved through outreach, education, inspection, and administrative enforcement. The Code Enforcement Division is divided into the following three sections:

Field Operations: Includes two core programs the Multiple Housing Program and Community Development Block Grant Program which provide proactive inspections, complaint response, and enforcement of rental units in buildings with three units or more.

Special Operations: Includes the General Code Program which provides complaint response, inspection, and enforcement to all single family, condominium/townhomes, duplex, commercial and industrial private property city wide, and Special Programs which enforce municipal code regulations for various business types such as vacant buildings and storefronts, tobacco retail licensing, and abandoned shopping carts.

Admin & Call Center: Provides front line customer service and support to staff in administrative functions.

What We Do

The Department’s Code Enforcement Division ensures private properties are in compliance with building, zoning, substandard housing, blight, and other various Municipal Codes through outreach, education, inspection, and administrative enforcement by way of the following activities annually:

• Conducting approximately 8,300 residential inspections within 1,760 multiple-housing buildings
• Responding to and resolves approximately 3,300 General Code cases
• Performing annual inspections of approximately 1,100 local businesses within the special programs categories
• Responding to approximately 8,7000 customer phone calls

Position Duties

Salary Range: $119,661.36 - $145,934.88 Annually

This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

Duties and Responsibilities

The Planning, Building and Code Enforcement Department is currently recruiting to fill one Full-Time Code Enforcement Supervisor position in the Code Enforcement Division.

Under minimal supervision, and with considerable latitude for initiative and independent judgment, this position develops, implements, and coordinates a variety of projects and programs that promote, support, and integrate community involvement into Code Enforcement governance. The Code Enforcement Supervisor serves as a bridge between the community and the Code Enforcement Division-addressing concerns and inquiries from residents, City Council, community stakeholders, and neighborhood organizations; organizing outreach efforts; developing educational resources; and coordinating with internal staff and departments to strengthen communication and improve community outcomes.

Essential duties and functions may include the following. Other related duties may be assigned.

• Plans, develops, and implements strategies and programs to facilitate community involvement with Code Enforcement programs and initiatives.
• Develops and implements Code Enforcement policies, procedures, and protocols designed to engage community input on various Code Enforcement programs and initiatives.
• Conducts neighborhood needs assessments and meets with neighborhood residents, leaders, and community groups to identify needs and available resources.
• Plans, organizes, and conducts outreach to educate and inform the general public about Code Enforcement programs, processes, services, regulations, and resources.
• Facilitates public dialogues and consensus building to identify and resolve issues between the Code Enforcement and various community stakeholders.
• Attends and/or assists with planning and implementation of special activities or programs, including Code Enforcement-sponsored events, neighborhood association engagement events, community meetings and workshops, and community-involved clean-ups or beautification efforts.
• Assesses community concerns, values, and opinions on Code Enforcement services, programs, and initiatives, and presents findings to Code Enforcement leadership.
• Consults with Code Enforcement staff and coordinates with Public Information Team to develop and implement training materials, bulletins, presentations, and disseminate information through all forms of media.
• Establishes and maintains effective relationships with community leaders, City officials, other departments, public agencies, relevant private organizations, the media, and the general public.
• Informs City officials of community issues through written reports, meetings, emails, and community meetings as needed.
• Organizes community events and meetings with Code Enforcement staff.
• Coordinates and facilitates community research and responses to technical documents issued by City departments, developers, and other jurisdictions.
• Develops and provides training to neighborhood community members, stakeholders, and partners.
• Maintains and prepares reports and administrative record-keeping systems for outreach and engagement activities.
• Evaluates operations, services, and training as assigned, and makes recommendations for improvement in efficiency and effectiveness of service delivery programs.
• Represents the Code Enforcement at Council and Committee meetings, boards and commissions, community events, etc. as directed.

Knowledge, Skills & Abilities

Must possess required knowledge, skills, abilities, and experience and also be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of:

• Community and neighborhood engagement and development techniques
• Code Enforcement practices, policies, and procedures
• State and local government organizations, functions, and procedures
• Principles of public administration
• Supervisory techniques and principles
• State Housing Act, Uniform Housing Code, Uniform Building Code, and Municipal Codes

Skilled in:

• Oral and written communication
• Handling multiple tasks and prioritizing
• Using computers and related software
• Data analysis and problem solving
• Planning and organizing
• Conflict resolution and negotiation

Ability to:

• Develop new initiatives and work with service providers to plan and coordinate services
• Establish and maintain good working relationships with City employees and the public
• Work with community representatives to identify and address local needs
• Work with frequent interruptions and changes in priorities
• Work effectively with individuals from diverse backgrounds, including community leaders, residents, service providers, local officials, and elected representatives
• Adjust strategies to neighborhood needs and coordinate resources to support compliance and community well-being

Minimum Qualifications

Education

Completion of a Bachelor’s Degree from an accredited college or university.

Experience

Three years of journey level experience enforcing public agency codes and ordinances related to housing, building construction, zoning, health, safety, solid waste facilities and signs.

Acceptable Substitutions

Additional two years of journey level experience may substitute for up to two (2) years of the required education.

Licenses/Certificates

• Possession of a valid California driver’s license
• As a condition of employment, incumbents maybe required to use their personal vehicles in performing the job duties.

Form 700 Requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. Incumbent will be required to complete Form 700 Statement of Economic Interests within the first 30 days of employment.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, well- organized, legible, concise, and in proper grammatical form; responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Customer Service - Demonstrates the ability to anticipate customers’ needs and deliver services effectively and efficiently using professional demeanor.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Creativity - Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Travis Hobson at travis.hobson@sanjoseca.gov .

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 11/17/2025 11:59 PM Pacific

Salary:

$119,661.36 - $145,934.88 Annually