IT Program Manager

Job Description:

IT Program Manager

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

About the Department:
The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Job Description:

IT Program Manager

Purpose:

IT Program Managers deliver technology services and business enabling solutions with great agility and leverage, magnify and improve existing best practices to complete incredibly complex Citywide initiatives. Ensures the best possible use of all resources to deliver maximum value and benefit to the portfolio while also developing the leaders of tomorrow. Serves as City IT’s expert and primary resource for the oversight, management, and performance of the lifecycle of City IT investments and initiatives.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Manages and ensures successful delivery of critical and high-risk initiatives/programs.
• Plans and facilitates project work efforts to deliver on time, in budget, and within scope in accordance with business priorities.
• Reports on overall performance and progress of City-wide programs/initiatives and ensures project requirements are met.
• Collaborates with project managers to execute project plans and identify & coordinate resource needs.
• Evaluates and manages trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value.
• Leads cross-functional meetings and foster teamwork, drive escalation and resolution of issues.
• Partners with stakeholders to define success metrics, and ensure effective, high-quality program and project outcomes that produce value.
• Tracks program status and manages program team complexities to mitigate issues & risks.
• Ensures programs adhere to City IT project methodology compliance standards.
• Ensures program execution resources collaborate and operate efficiently and effectively together to meet the program goals and objectives.

Responsibilities - Supervisor and/or Leadership Exercised:

May be responsible for the full range of supervisory activities: selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of project management methodologies (for example, that of the PMI, PRINCE2 and agile approaches) and PLC stages.
• Knowledge of systems development life cycle concepts and methodologies.
• Knowledge of project planning/scheduling tools (for example, Microsoft Project and Open Workbench).
• Knowledge of emerging tools and technologies in information technology and their applications to business processes.
• Knowledge of methods and practices for defining project strategy and plan, driving continuous improvement, and defining and operationalizing project roadmaps.
• Knowledge of contract types, contract procurement and administration processes, and building proposals.
• Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements.
• Skill in risk management, performance measurement, resource management, quality assurance, planning and scheduling, budgetary, project tracking and reporting, and contract management.
• Skill in leading quality assurance and contract management skills.
• Ability to make sound, well-informed, and objective decisions; perceives the impact and implications of decisions.
• Ability to remove barriers and enable teams to complete their objectives.
• Ability to build team spirit to sustain cooperative working relationships.
• Ability to train, coach, and mentor the team.
• Ability to vary styles of interaction to match the needs of a variety of business and technical audiences.
• Ability to resolve conflict by effectively dealing with disagreements and handling emotionally charged individuals.
• Ability to make decisions independently and to assume higher-level leadership responsibilities in critical situations.
• Ability to monitor shifting regulatory and geopolitical factors that can have an impact on project/portfolio success.
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field.
• Experience may substitute for education for up to 4 years.
• Master's Degree in a related field may substitute for two (2) years of experience.

Preferred Qualifications:

• Experience managing complex IT programs with oversight of project managers, that impact multiple groups or departments utilizing an industry recognized project management model.
• Experience in preparing and managing program budgets, procurement of IT services, hardware and software, development of RFPs, SOWs, and contract and vendor management.

Licenses and Certifications Required:

None.

Notes to Candidate:

Overview of the Position:

The position of IT Program Manager in the Project Management Office is responsible for managing and successfully delivering critical and high-risk enterprise-wide IT Programs. Exceptional stakeholder management is essential in meeting organizational goals and communicating across a wide spectrum of audiences including executive leadership.

Responsibilities include collaborating with project managers to define strategy, develop and execute project plans, identifying and managing dependencies between projects and prioritizing projects, and evaluate and manage trade-offs between project size, complexity, cost, urgency, risk and stakeholder value. This position is responsible for partnering with stakeholders to define success metrics and ensure effective, high-quality program and project outcomes that produce value.
IT Program Manager should work towards meeting Project Management Office goals and objectives and contribute to the goal of continuous improvement of the PMO. This position will be responsible for a full range of supervisory activities : selection, training, evaluation, counseling and recommendation for dismissal.

Pay Range:

$104,300.00 - $140,670.40

Standard Business hours. Must reside in the state of Texas. This position is primarily remote, however it may require onsite presence as operational needs require.

This position requires a Criminal Background Investigation Financial and CJIS.

Critical Employee:

This position has been designated as a Critical Employee. Critical Employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. (Make sure it is noted that employee will have to return to work site).

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

Use of AI is strictly prohibited to respond to the application and during the interview process.

All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required), or in person.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, we will reach out for professional references including your most recent supervisor. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Benefits:

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-11-18