Collection Officer II

Job Description:

Collection Officer II

Description

CAREER DESCRIPTION

COLLECTION OFFICER II

Salary may be negotiable within the range listed, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC
This recruitment is being held to establish a listto fill current/future Collection Officer II positions. The current vacancy is within the Probation Department. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment will remain open for a minimum of five (5) business days, and will close on Thursday, December 4th, 2025, at 11:59 p.m. (PST).
Qualified applicants are encouraged to apply immediately.

Orange County Probation
The County of Orange, Probation Department is dedicated to continuous improvement, searching out and applying effective and research supported practices to assist justice involved juveniles, their families, and adults to successfully navigate and successfully complete probation. Additionally, the Probation Department assists the criminal court system through investigations, probation reports and community supervision of approximately 10,000 adult and 800 juvenile clients on court-ordered probation or in diversion programs. The Probation Department also operates the Orange County Juvenile Hall, and two camps for youth. Under the direction of the Chief Probation Officer, a dynamic executive team with an organizational structure comprised of four bureaus - Adult Operations, Juvenile Operations, Strategic Development, and Administrative Services - serves the community using efficient and research supported corrections practices to reduce crime, assist the Courts in managing offenders, promoting lawful and productive lifestyles and assisting victims.

For more information about the County of Orange Probation Department, click here.
For more information on the County of Orange, click here.

THE OPPORTUNITY
The Collection Officer II position will conduct investigations and take action to facilitate the collection of debts owed to the County and victims. The position responsibilities will include, but not be limited to:

• Locating debtors and conducting financial evaluations that include a review of income, expenses, and personal assets to determine ability to pay.
• Conducting restitution investigations to determine financial losses to victims.
• Applying complex laws and regulations.
• Securing cooperation from debtors and other individuals and agencies in collecting delinquent accounts.
• Initiating legal action to collect debts.
• Serving as a liaison between the Probation Department and other County departments, governmental agencies, law enforcement, and stakeholders.
• Performing skip tracing to locate individuals and update contact information to facilitate communication with debtors and victims.
• Initiating enforcement activities, including but not limited to mailing delinquent letters, making telephone calls, and possible meeting in person with debtors and victims.
• Reviewing and recommending post-judgment enforcement actions, such as levies, wage garnishments, judgment debtor exams, and Franchise Tax Board intercept program.
• Ensuring timely collection, payment, and/or write-off of delinquent invoices and posting payments to accounts.
• Representing the Restitution Contested Hearings, Financial Hearings, Claim of Exemption, and Order Judgment Debtor Examination, to name a few.
• May perform other duties as assigned.

MINIMUM QUALIFICATIONS AND CORE COMPETENCIES

Two years' experience at the level of a Collection Officer I at the County of Orange or in a comparable classification at a public agency.

OR
Three years' experience in credit and collections environment in a business, legal, government and/or law enforcement agency which duties included, but were not limited to, interviewing persons, case management, performing basic financial investigations and assessments of the ability to pay that would have developed the knowledge and abilities listed below.

College courses, training seminars, or a combination thereof (e.g., behavioral science, business administration, criminal justice, humanities, and paralegal courses) related to the knowledge and the abilities may be substituted for up to one year of the required experience based on three semester units equal to one month, and/or one hour of job-related training equal to one hour of experience.

In addition to the minimum qualifications, the ideal candidate will possess extensive knowledge and experience in the following core competencies:

Technical Experience & Knowledge

• Experience with a variety of software programs, web-based programs and websites to skip trace clients with no contact information, researching case histories or investigating financial background.
• Experience using a computer to prepare court or case-related documents, making notes in electronic files, generating collection letters and creating and updating accounts.
• Experience typing and/or keyboarding to enter case-related information into a computer.
• Strong knowledge of the Fair Credit Reporting Act, current laws, regulations and methods of enforcement relating to the legal collection of funds.
• Experience maintaining financial records.
• General knowledge of Public Welfare Aid Programs, Federal and State Code regulations for the Welfare Programs, and Federal and State Tax Intercept Program regulations.
• General knowledge of legal codes, court procedures, precedents and government regulations.
• General knowledge of arithmetic and statistics.

Analytical & Problem Solving

• Gathering, compiling, analyzing and presenting data/information verbally and in writing
• Identifying and evaluating problems or issues accurately.
• Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Evaluating and interpreting a variety of complex laws and regulations and demonstrate good judgment in determining appropriate course of action in case management.
• Working independently to manage time wisely and to effectively prioritize multiple, completing tasks.
  
  

Oral & Written Communication

• Working collaboratively with staff to achieve Department's objectives.
• Building strong working relationships inside and outside the organization.
• Communicating effectively in situations requiring persuasion and instruction.
• Explaining court-ordered financial obligations to debtor and/or victim in person or over the phone.
• Initiating calls to clients and sending letters to collect payments, responding to phone calls and emails regarding cases.
• Providing courteous customer service over the phone and in person.
• Representing the County in Superior Court for contested restitution, financial hearings, order for judgment debtor evaluations and/or claims of exemption.
• General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
  
  

MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for Collection Officer II.

NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).

LICENSE/CERTIFICATION
Possession of a California Class C Driver License is Required.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum qualifications. After screening, applicants who meet the minimum qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Online Exam | Multiple Choice (Weighted 100%)
Applicants who meet desirable qualifications will be invited to participate in one or more job-related assessments in a proctored environment consisting of job-related questions. Applicants will be notified of their test date. Only the most qualified applicants will be placed on the eligible list.

Based on the department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants with the opportunity to receive interviews in the selection process for employment and paid internship openings.

Please click here to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile a t www.governmentjobs.com

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Lauren Taliaferro at lauren.taliaferro@prob.ocgov.com

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Salary:

$58,115.20 - $78,291.20 Annually