Mail Services Clerk

Job Description:

Mail Services Clerk

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

The City of Austin is seeking a dependable and detail-oriented individual to join our team as a Mail Delivery Services Specialist. In this role, you will perform a variety of routine and specialized mail delivery tasks that support the daily operations of City departments.

Key responsibilities include driving a designated route to pick up and distribute inter-office and U.S. mail, ensuring all safety guidelines are followed. You will also be responsible for sending timely email notifications regarding mail and package arrivals, and managing signature requirements for checks and other sensitive documents.

Success in this role requires strong oral and written communication skills, professionalism in customer interactions, and the ability to stay organized and focused in a dynamic environment with frequent interruptions and shifting priorities.

Join us in helping keep City operations running smoothly and efficiently!

Job Description:

MAIL SERVICES CLERK

Purpose:

Under general supervision, this position performs a variety of special and routine mail delivery services.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Sorts, picks up, and distributes inter-office and U.S. mail to City of Austin departments and U.S. post office.
  
• Processes outgoing U.S. mail including registered, insured, express, and international mail with proper postage.
  
• Verifies that items are addressed correctly and are in suitable condition for processing. Uses locator services for unidentifiable mail.
  
• Lifts and unloads containers of mail or parcels.
  
• Initiates and finalizes postage meter processes, weighs packages or letters to determine postage needed.
  
• Operates and maintains postage equipment.
  
• Completes and submits journal vouchers for allocating charges.
  
• Maintains files and records; data/information for reports, and cost estimates on appropriate forms/logs, etc.
  
• Audits accounting data and postage charge reporting. Records data on appropriate logs or forms.
  
• Compiles and records data/information for reports and cost estimates.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May lead and train others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of general mail practices.
  
• Knowledge of Federal, State, and Local laws.
  
• Knowledge of City practices, policies, procedures, statutes and ordinances.
  
• Skill in oral and written communication.
  
• Skill in using computers and related software applications.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in planning and organizing.
  
• Ability to use weighting scales and rate charts.
  
• Ability to lead and train others.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
  
• Ability to quickly recognize and analyze irregular events.
  

Minimum Qualifications:

Graduation from an accredited high school or equivalent, plus one (1) year of experience in mail services or messenger delivery.

Licenses and Certifications Required:

Texas Class C Driver License.

Preferred Qualifications:

• Experience assessing and administrating general mail practices.
  
• Experience in records management.
  
• Experience handling suspicious mail.
  
• Experience in providing excellent customer service to both internal and external customers.
  
• Experience in using computers and use of Microsoft Office Suite, including Teams and SharePoint.
  

Notes to Candidate:

Pay Range: Entry: $22.05 - Mid: $24.26

Schedule: Monday - Friday (7:30a.m - 4:00 p.m.)

Location: 4815 Mueller Blvd, Austin Texas 78723

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held.
  
• Starting salary will be based on overall relevant experience from your application.
  
• Responses to supplemental questions regarding experience should also be clearly documented in the ‘Experience’ section of the main application.
  
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
  
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
  
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
  
• To ensure a thorough evaluation of your qualifications, please answer all applicable questions in the questionnaire section completely. Incomplete, brief, or one-line responses may not provide enough detail and could impact your eligibility to move forward in the selection process.
  
• Current City of Austin employees must submit their application through ‘Job Hubs’ in Workday to be considered.
  

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution
  
• This position may require a criminal background investigation.
  

Good Standing Employees

Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

Critical:

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Fair Labor Standards Act:

This position is considered FLSA non-exempt. Non-exempt employees will be compensated for any additional hours worked when such compensation is required by law.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system" at the end.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-11-15