Quality Clerk - Ambulatory Care Administration

Job Description:

Quality Clerk - Ambulatory Care Administration

Description

Description

THE POSITION

Under direction of the Clinic Administrator and Quality Coordinator, the Quality Clerk works in the Ventura County Health Care Agency Primary Care Clinics performing a variety of clerical and administrative duties in support of clinic staff and providers in meeting standards of patient safety and quality care.

IDEAL CANDIDATE

The ideal candidate will have experience working on quality improvement projects in a health care environment; experience with Electronic Health Record (EHR) systems and clinical workflows (Cerner strongly preferred); strong technical and analytical expertise preparing reports in Excel for leadership, and familiarity with quality programs such as the Healthcare Effectiveness Data Information Set (HEDIS) or Quality Incentive Pool (QIP).

PAYROLL TITLE: Administrative Assistant II

EDUCATIONAL/BILINGUAL INCENTIVES

Incumbents may be eligible for educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. In addition, incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

AGENCY/DEPARTMENT: Health Care Agency - Ambulatory Care

Administrative Assistant II is represented by the Service Employees International Union (SEIU) and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-Term), Intermittent, and Extra Help vacancies within the Health Care Agency for this and similar positions only.

There is currently one (1) Regular vacancy within Ambulatory Care, supporting the Magnolia Clinic in Oxnard.

TENTATIVE SCHEDULE

OPENING DATE: November 7, 2025

CLOSING DATE: November 15, 2025, 5:00 p.m.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Monitors patient care gap reports and provides data and reports to staff and providers;
• Keeps current with the required quality measures and standards; Educates staff and providers regarding quality measure requirements and how to meet required standards of care;
• Conducts patient outreach and appointment scheduling by phone and text message for key quality metrics;
• Receives direction from the Quality Coordinator and collaborates with clinic administration, staff, and providers to perform improvement projects to ensure standards of care and quality measures are met;
• Prepares reports to monitor quality performance and disseminates information to management, staff, and providers as directed by the Clinic Administrator;
• Performs patient chart review and analysis of low performing metrics to identify challenges and workflow issues;
• Participates in and presents at quality meetings such as the Ambulatory Care Quality Alliance (ACQA) meeting, Clinic Quality meetings, Provider meetings, Back Office meetings and Front Office meetings; disseminates information about performance, measures specifications, quality programs, and new processes and Electronic Health Record (EHR) improvements;
• Regularly rounds in the clinic to discuss priorities and answer questions from providers and staff related to quality measures and clinic operations;
• Assists in establishing workflows for registration and back office and implementing policy and procedures to support standardization and quality and safety of care. Provides training to staff and providers on workflow changes;
• Trains and orients new back-office employees and providers on quality measures and Cerner use:
• Establishes and implements process improvement plans, such as Plan, Do, Study, Act (PDSA), and Lean Six Sigma, including tests of change and root cause analysis, to meet the required quality measures including the Quality Incentive Program (QIP), Health Plan Quality Programs , and other incentive programs, including physician contract measures; and
• Performs other related duties as required.

Typical Qualifications

These are entrance requirements and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE

Some education and experience which would provide the required knowledge, skills and abilities (KSAs).

An example of qualifying education and experience can be demonstrated through:

Three (3) years of recent, paid professional level experience in the health care industry performing data analysis or quality improvement in a primary care clinic.

OR

Possession of an associate’s degree or a Medical Assistant certification

AND

One (1) year of recent, paid professional level experience in the health care industry performing data analysis or quality improvement in a primary care clinic.

Substitution: Additional related experience may be substituted for the education on a year for year basis.

NECESSARY SPECIAL REQUIREMENTS

• Intermediate proficiency with Microsoft Word and Excel.
• Experience in health care including the use of Electronic Health Record systems.
• Effective writing skills must be demonstrated in the completion of the employment application and supplemental questionnaire.

DESIRED

• Bilingual skills (English/Spanish);
• Experience with quality improvement and metric-based incentive programs such as California’s Quality Incentive Program (QIP), or HEDIS;
• Experience with improvement science methodologies such as the Plan, Do, Study, Act (PDSA), Lean Six Sigma including Tests of Change, and Root Cause Analysis (RCA); and
• Experience working with Cerner Electronic Health Record System.

Knowledge, Skills, and Abilities

Working knowledge of:

• the principles and techniques of data analysis;
• primary care clinical operations;
• principles and techniques of quality performance metrics, including establishment, gathering and analyzing; California public healthcare system quality incentive programs, such as QIP; continuous improvement methodologies, such as Plan, Do, Study, Act (PDSA), Lean Six Sigma, including tests of change and root cause analysis; principles and techniques of training professionals. Skilled in the use of electronic health care record systems, such as Cerner, and related documentation.

Working ability to:

• understand and comply with clinical workflows;
• analyze data reports for the purpose of making recommendations of prioritization and organization for performance improvement efforts;
• prepare a variety of reports and recommendations;
• communicate orally and in writing;
• establish and maintain effective working relationships with a variety of stakeholders skilled in many different disciplines, including clinic management and staff, medical staff and providers.

Supplemental Information: Works primarily in a health care clinic office environment but may be required to visit various clinics, departments, or agencies on a regular basis.

Recruitment Process

FINAL FILING DATE

Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Saturday, November 15, 2025.

To apply on-line, please refer to our web site at www.venturacounty.gov/jobs. If you prefer to fill out a paper application form, please call (805) 677-5184 for application materials and submit them to County of Ventura Human Resources - Health Care Agency, 646 County Square Dr., Ventura, CA 93003.

LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

Note to Applicants

It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

SUPPLEMENTAL QUESTIONNAIRE - qualifying: All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire will result in the application being removed from consideration.

APPLICATION EVALUATION - qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

TRAINING & EXPERIENCE EVALUATION: A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

NOTE: The selection process may consist of an Oral Exam, which may be preceded by or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence. Responses such as "See Resume” or "Refer to Resume" are not acceptable and may disqualify an applicant from further evaluation.

ORAL EXAMINATION - 100%: A job-related Oral Examination will be conducted to evaluate and compare participating candidates' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list. If there are three (3) or fewer qualified applicants, an oral examination will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list. Applicants successfully completing the examination process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough post offer, pre-employment background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.

EQUAL EMPLOYMENT OPPORTUNITY

The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

To apply visit: www.venturacounty.gov/jobs orfor further information about this recruitment, please contact Rhiannon Flores by telephone at (805) 677-5318 or via e-mail at Rhiannon.Flores@venturacounty.gov .

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website or you may call (805) 654-2570.
• Retirement FAQ's
• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS

Closing Date/Time: 11/15/2025 5:00 PM Pacific

Salary:

$59,913.23 - $84,029.24 Annually