IT Supervisor Senior- Austin Human Resources

Job Description:

IT Supervisor Senior- Austin Human Resources

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Austin’s Human Resources is committed to supporting a high performing and engaged workforce that serves our employees, their families, and the community. Within Human Resources, the Information Technology team plays a critical role in ensuring secure, efficient, and innovative systems that support citywide operations and services.

As one of the fastest-growing and most vibrant cities in the country, Austin is known for its dynamic culture, thriving tech industry, and commitment to innovation and sustainability. The City of Austin is dedicated to delivering exceptional public service and fostering a workplace that reflects the diverse and inclusive community we serve.

We are seeking an IT Supervisor Senior to join this team. This position provides advanced technical leadership and supervision in support of enterprise systems, data integration, and IT operations. The IT Supervisor Senior will lead cross-functional teams, oversee critical infrastructure, and drive technology solutions that align with organizational goals.

If you are passionate about technology, leadership, and public service, apply today to help us build a smarter, more connected, and more resilient Austin.

Job Description:

IT Supervisor Senior

Purpose:

Under general direction, this position performs routine supervisory work, overseeing daily small to medium and moderately complex information technology (IT) operation work groups.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Provides advanced technical leadership on integrating complex existing or new information system technologies.
  
• Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service.
  
• Leads the coordination and participation with other City departments, project teams, and agencies.
  
• Develops training programs, guides, and trains staff on work procedures and operating instructions.
  
• Develops and prepares management and productivity reports, studies, and analyses.
  
• Prepares operating budgets and reviews ongoing expenditures.
  
• Develops short- and long-range goals and monitors performance results.
  
• Prepares, reviews, and approves documentation for procurement.
  
• Ensures compliance with City of Austin personnel, security, and department procedures.
  
• Researches complex commercial products for possible use.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of budget processes.
  
• Knowledge of current IT systems and data systems technology, security, operations, and practices.
  
• Knowledge of management and supervisory principles and practices.
  
• Skill in organizing work effectively and efficiently.
  
• Skill in understanding the organization and operation of the city and departments as necessary.
  
• Skill in conducting hardware and software evaluations, performing selection and acquisition functions.
  
• Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance.
  
• Ability to read and interpret standard accounting and financial reports.
  
• Ability to conduct research and analyze and interpret research findings.
  
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
  
• Ability to assign and direct the work activities of assigned personnel.
  
• Ability to understand complex program structure, strong analysis and problem solving skills.
  
• Ability to communicate effectively, both orally and in writing.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job.
  
• Experience may substitute for education up to four (4) years.
  

Preferred Qualifications:

• Demonstrated experience with UKG (Ultimate Kronos Group) timekeeping applications.
  
• Proficiency in using BANNER payroll systems.
  
• Hands-on experience with Workday, including data integration and reporting.
  
• Strong skills in querying and developing databases to support data-driven decision-making.
  
• Proven ability to lead projects that integrate Workday data with external data sources.
  
• Experience in overseeing Network and Desktop Support Teams, ensuring efficient IT operations.
  
• Ability to support the implementation of new electronic services, including process development and system integration.
  
• Leadership in identifying unmet information needs and implementing innovative solutions to address them.
  

Notes to Candidate:

Notes to applicants:

Join our team as a Senior IT Supervisor! In this dynamic leadership role, you'll oversee critical IT operations, manage cross-functional teams, and drive the implementation of innovative technology solutions. You'll play a key role in supporting enterprise systems and ensuring seamless integration across platforms.

Your responsibilities will include supervising Network and Desktop Support Teams, leading projects that integrate Workday data with external sources, and supporting the implementation of new electronic services. You'll also manage timekeeping and payroll systems, including UKG, BANNER, and Workday, while developing queries and databases to support data-driven decision-making.

We're looking for a strategic thinker with hands-on experience in system integration, data reporting, and IT operations. If you're passionate about leveraging technology to solve complex problems and thrive in a collaborative environment, apply now and help us shape the future of IT excellence!

Salary Range: $91,080.00 to $117,000.00

Office Location:

One Texas Center

505 Barton Spring Road, Ste. 600

Austin, Texas 78704

Days and Hours:

Monday - Friday.
8:00 a.m. - 5:00 p.m.

Hours may vary due to operational needs. Alternative schedules and remote work options are available. However, the position requires at least 40% of the workweek to be in-office, after an initial probationary period.

Driving Requirement:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

When completing the City of Austin employment application: A detailed and complete City of Austin application is required to help us better evaluate your qualifications. For each position, describe your specific experience as it relates to the minimum and preferred qualifications. Be thorough and list all relevant experience, including supervisory and/or leadership roles. This information will be used to select candidates for interviews, and the starting salary will be based on overall relevant experience.

• While you may include a resume or cover letter, the information on your employment application will be the primary basis for interview qualification and compensation decisions.
  
• Please detail all previous employment you wish to be considered as part of your qualifications, including job titles and employment dates.
  
• A cover letter and/or resume may be submitted but will NOT replace a complete employment application. Do not use phrases like “see resume” or refer to other documents to complete your application. Ensure the “Duties and Responsibilities” sections are fully completed, as incomplete applications will not be considered.
  
• A resume is required for this position. Please ensure all necessary documents are uploaded for your application to be considered.
  

Use of AI is strictly prohibited to respond to the application and during the interview process.

If you are selected to interview: If you are identified as a top candidate, verification of your education, which may include high school graduation or GED, undergraduate and/or graduate degrees, will be required. You must provide proof of education from an accredited organization or institution, as well as proof of your professional licenses or certifications. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Additional Information:

Assessment(s) may be administered as part of this recruitment.

Background Check:

• A criminal background check may be required, depending on the responsibilities of the position.
  

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Please note that the Department may close the job posting at any time after seven (7) days.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-12-05