Staff Services Manager - (Behavioral Health Data Analytics Manager)

Job Description:

Staff Services Manager - (Behavioral Health Data Analytics Manager)

Description

The Napa Valley

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small-town living and big city amenities.

Napa County as an Employer

As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE.

The Position

Lead, mentor, and inspire! Napa County Human and Health Services Agency (Working Title: Behavioral Health Data Analytics Manager) is looking for a collaborative Staff Services Manager to guide a dynamic team of analysts and administrative professionals. If you are passionate about employee development and fostering a positive, high-performance culture within the public sector, we invite you to join our leadership team.

• Leads all Behavioral Health data and reporting operations for the Mental Health Plan (MHP) and Organized Delivery System (ODS), overseeing key state and federal submissions (CSI, CalOMS, BH CONNECT, 274). Ensures 100% compliance with reporting timelines and accuracy standards set by DHCS and CMS.
• Manages and develops a high-performing team of data analysts, setting performance metrics, quality standards, and analytic priorities to improve reporting efficiency and data integrity across Behavioral Health programs.
• Directs administrative operations—including client check-ins, referrals, and scheduling—across Behavioral Health programs. Implements process improvements that reduce client wait times and increase administrative accuracy and consistency.
• Monitors and analyzes direct client care data to evaluate service utilization, provider productivity, and revenue trends. Produces actionable dashboards and insights to inform leadership decisions on resource allocation, staffing, and fiscal forecasting.
• Ensures high-quality demographic data collection and analysis, enabling equity-focused reporting that identifies service gaps and informs strategies to improve access and outcomes for underserved populations.
• Collaborates with HHSA’s Epidemiology and Data teams to align data governance systems, integrate datasets, and strengthen data-driven decision-making. Contributes to HHSA’s strategic plan tracking and KPI development and serves as a key representative on the HHSA Data Committee.
• Partners with Quality Assurance and Performance Improvement (QAPI) teams on PIPs, quality reviews, and HEDIS measure tracking, delivering performance analytics, variance analysis, and progress reports to drive measurable improvements in service quality.
• Supports major Behavioral Health initiatives—including CalAIM, BH CONNECT, and Justice-Involved projects—by designing tracking tools, defining performance metrics, and creating reporting structures that measure outcomes, compliance, and program impact.
• Oversees updates to client- and provider-facing materials (Member Handbook, Provider Directory, website content), maintaining accuracy, accessibility, and compliance with DHCS and managed care standards.
• Develops trend analyses and forecasting models in collaboration with HHSA Epidemiologists to anticipate emerging needs, guide policy recommendations, and improve operational planning.
• Fosters a culture of data-driven accountability and continuous improvement, leveraging metrics to enhance transparency, operational efficiency, and team performance.

This recruitment is being conducted to fill one (1) full-time vacancy. The list established by this recruitment may also be used to fill current and future full-time, part-time, limited term, and extra help vacancies for up to one year.

Click here to learn more about HHSA's commitment to learning and serving!

Memorandum of Understanding (MOU) Agreed Salary Increases and Winter Time Off:

• 3.5% COLA increase effective 7/1/2026
  
• 32 hours of Winter Time Off (WTO)
  

THE RECRUITMENT PROCESS
This is a continuous recruitment and may remain open until filled.

1. Applications will be accepted on-line on a continuous basis.

2. Subject Matter Experts will review responses from supplemental questions on a continuous basis. The most qualified candidates from the scoring of supplemental questions will be invited to an Oral Panel Interview.

3. Oral Panel Interviews will be scheduled on a continuous basis by the hiring department. The most qualified candidates from Oral Panel Interviews will be placed on the eligibility list and referred to the hiring manager for further consideration.

The Human Resources Department reserves the right to change the recruitment process at any time.

Example of Duties

Example of Duties:

To review the full job description, click here: Staff Services Manager.

Benefits
Learn more about the benefits package for this position HERE .

ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.

Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).

Napa County is an Equal Opportunity Employer.

MANAGEMENT CLASSIFIED EMPLOYEE BENEFITS INFORMATION

SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

ADDITIONAL BENEFITS INFO -
Click here for additional benefits information forManagement ClassifiedEmployees:
https://www.countyofnapa.org/DocumentCenter/View/25879/Benefits-Summary---Management-Classified-Employees

THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS

EMPLOYMENT INFORMATION

PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.

Closing Date/Time: Continuous

Salary:

$132,204.80 - $160,284.80 Annually