HCA Service Chief II

Job Description:

HCA Service Chief II

Description

CAREER DESCRIPTION

HCA SERVICE CHIEF II

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment is open to the public for a minimum of five (5) business days and is scheduled to close at 11:59 PM (PST) on Friday December 12, 2025. Qualified applicants are encouraged to apply immediately.

This recruitment will establish an Open eligible list and will be used to fill current and future HCA Service Chief II vacancies. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County.

HEALTH CARE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Correctional Health, Administrative Services, Behavioral Health Services, Public Health Services, and Specialized Medical Services is committed to meeting the health needs of the diverse Orange County community.

THE DEPARTMENT
TheBehavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These Service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.

THE PROGRAMS
Adult and Older Adult provides outpatient, recovery oriented, behavioral health services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults and Older Adults who are living with serious mental health illness and may have a co-occurring substance use disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services.

Children and Youth Services provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, crisis intervention, and peer support services to children and youth in Orange County.

Forensics and Justice Involved Division provides oversight, evaluation, and treatment for mental health issues among justice involved individuals in Orange County. This includes Collaborative Courts, AOT, Mental Health Diversion, AB109 & Re-entry, Assisted Intervention Court, Whatever It Takes collaborative court, Recovery Court/Opportunity Court, CONREP, LPS Psychology Unit, SB317 Misdemeanor Incompetent to Stand Trial unit, CARE Court, and Early Access and Stabilization Services.
THE OPPORTUNITIES
The immediate vacancies are within Adult and Older Adult (AOA), Children and Youth Services (CYS), and Forensics and Justice Involved (FJI). However, future HCA Service Chief II (SC II) vacancies may be in other Divisions; thus, qualified applicants are encouraged to apply.

There is one (1) immediate vacancy within AOA.

• The SC II position in AOA, Behavioral Health Navigation oversees the daily operations of a newly developed behavioral health program and provides direct supervision to a multidisciplinary team of mental health specialists and behavioral health clinicians. This program is designed to engage and re-engage individuals in mental health services through field-based encounters, case management, resource linkage, clinical assessment, and enrollment into outpatient treatment. The SC II will also refine service delivery, draft policies and procedures, and build collaborative partnerships across the behavioral health and supportive services continuum to ensure effective program implementation and service integration.

There are three (3) immediate vacancies within CYS.

• The SC II in CYS Administration will be responsible for the supervision of two Behavioral Health Clinician (BHC) contract monitors for outpatient and Full-Service Partnership (FSP) programs, serve as the CYS liaison/Super User with the Quality Management Services (QMS) Integrated Record Information System (IRIS) and QMS Quality Improvement/Quality Assurance Teams, and serve as the subject matter expert and liaison for peer services.
• The SC II in CYS Outpatient Clinics will supervise a diverse unit of professional behavioral health providers to oversee services to Medi-Cal beneficiaries, ages 0 through 20, who have a serious emotional disturbance (ages 0-17) or a serious mental illness (ages 18 through 20).
• The SC II in Clinical Evaluation Guidance Unit (CEGU) Probation will supervise a diverse unit of professional behavioral health providers and will oversee the delivery of services to all incarcerated youth housed at the Youth Guidance Center and the Youth Leadership Academy.

There is one (1) immediate vacancy within FJI.

• The SC II position in FJI, AOT/CARE Court provides intensive recovery services to adults, age 18 and up who have serious and persistent mental illness and may have co-occurring substance abuse issues. These individuals may or may not have had involvement with the criminal justice system due to their mental illness. In addition to oversight of clinical and justice involved aspect of service delivery, this position will be responsible for operations oversight such as contract monitoring, and facilitating Medi-Cal billing, and getting the programs Medi-Cal Certified.

Duties and Responsibilities
Some examples of duties and responsibilities include but are not limited to:

• Plans, schedules, assigns, and directs the work of a multidisciplinary team assigned to BHS
• Evaluates the performance of subordinates, recognizes good performance, and recommends disciplinary action when appropriate
• Orients and trains new staff, and identifies and implements staff training and development requirements
• Confers with Program Manager and Human Resources concerning staffing and other work-related issues
• Reviews cases, progress, and problem areas and acts as a resource on challenging or complex cases providing expert guidance to multidisciplinary team
• Administers clinical operations, coordinates service delivery with other programs, and assists in monitoring and evaluating program needs and developing an effective program
• Maintains up-to-date knowledge of federal, state and local laws, regulations, policies and procedures which govern program operations and funding
• Acts as a liaison, consultant and educator to community agencies, county, and county contracted providers to assist in achieving program goals
• Completes chart reviews, documentation, and medical records to ensure compliance with quality assurance and utilization review requirements
• Provides resource information, education, and consultation to representatives of clinic programs, outside agencies, community groups, or the general public
• Compiles data and prepares reports and interprets results to evaluate outcomes
• Participates on task forces or committees and attends meetings with other mental health professionals to resolve problems and to ensure continuity of services
• Identifies priority populations in need of specialized behavioral health services
• Obtains and disseminates information relating to program needs or compliance
• Implements and adheres to all Medi-Cal requirements
• Performs administrative functions utilizing Electronic Health Record (EHR) and IRIS

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will also demonstrate extensive knowledge and/or experience, skills, and abilities in the following core competencies:

Professional and Technical Expertise | Legal & Regulatory Navigation

• Expert knowledge of Medi-Cal documentation requirements
• Proficient use of Microsoft Suite, specifically Word, Excel, PowerPoint, and other software programs, including IRIS and EHR
• Understanding, interpreting, and ensuring compliance with laws and regulations
• Familiarity with federal, state and local laws, regulations, policies and procedures which govern program operations and funding

Leadership | Coaching & Developing Others | Delegating

• Applying County Policies and Procedures, Memorandum of Understanding, and HCA Code of Conduct when composing performance evaluations and performance incentive plans
• Leading and mentoring a multidisciplinary team
• Developing staff by providing opportunities for training and personal growth
• Working with Human Resources to resolve potential conflict between staff as well as performance management
• Valuing learning and finds opportunities for challenging and improving staff performance
• Promoting and supporting ethical and professional standards in the workplace, and skillfully handling personnel issues
• Sharing responsibility, authority, and accountability

Building & Maintaining Relationships | Customer Focus

• Providing training for community partners
• Establishing rapport and maintaining mutually productive relationships
• Attending to the needs and expectations of customers
• Collaborating with other programs within BHS, community partners, and other stakeholders

Decision Making | Critical Thinking

• Choosing optimal courses of action in a timely manner
• Analytically and logically evaluating information, propositions, and claims
• Identifying and analyzing problems to propose new ways to do business
• Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks

Writing | Oral Communication

• Communicating effectively with staff within the department, community partners and the public
• Composing clear, concise, and comprehensive reports and other written documents
• Listening effectively and presenting ideas and complex materials clearly, concisely, logically, and persuasively both orally and in writing
• Encouraging open and productive communication

MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the HCA Service Chief II position as well as the physical, mental, and environmental conditions.

RECRUITMENT PROCESS:
Human Resource Services (HRS) screens all applications to identify the qualified applicants for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview (Weighted 100%): Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.

Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Gabriela Torres at Gabtorres@ochca.com or by phone at (714) 834-8991

EEO INFORMATION


Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 12/12/2025 11:59 PM Pacific

Salary:

$108,409.60 - $134,700.80 Annually