Information Technology Technician

Job Description:

Information Technology Technician

Description

Description

The City of Livermore is seeking an Information Technology Technician to join the Information Technology division. For more information, please contact refer to the job flyer.

DEFINITION

Under general supervision, the Information Technology Technician installs, configures, troubleshoots, and maintains computer and telephone hardware, software, and data/voice communications equipment; provides technical assistance to users; and performs other duties as assigned.

DISTINGUISHING CHARACTERISTICS

Incumbents in this classification perform technical level work in the installing, maintaining and troubleshooting of computer, telephone and data/voice communications equipment. This classification is distinguished from the Senior Information Technology Technician classification in that the latter has advanced technical functions related to network, operating systems, applications, and web administration; technical and functional direction of technical staff; and its role in providing advanced technical support in a specialized area of responsibility.

SUPERVISION RECEIVED

General supervision is provided by the Information Technology Manager, Systems Administrator, and/or Information Technology Coordinator.

SUPERVISION EXERCISED

May provide direction to temporary employees.

Examples of Important and Essential Functions

Administrative Functions
Prepares and maintains inventory of hardware and software; maintains a record of work activities including installation, repair, maintenance, replacement, and testing of computer and telephone hardware and software; maintains tape library and backup logs; develops and maintains system documentation; maintains accurate, up-to-date files; and communicates effectively both orally and in writing.

Computer Technical Support
Installs, configures, troubleshoots, and maintains computer and telephone hardware, software, and data/voice communication equipment; loads, tunes, configures, and upgrades the operating system; diagnoses and resolves computer problems; analyzes end-user requirements and recommends appropriate solutions; assists in maintaining and administering local area networks; provides support for Internet services; customizes and enhances computer software; evaluates system performance and reports to management; performs preventative maintenance of equipment; follows schedule of system activity and processes application and system jobs; provides technical support; relates effectively with those contacted in the course of work; works effectively under pressure of deadline; responds to emergency situations as required; and uses personal computer to perform word processing, spreadsheet, and specialized functions.

Job Related and Essential Qualifications

Demonstrated Knowledge of :
Principles of computer systems design, operation, and control; Windows operating system; personal computer diagnostic hardware utilities and testing equipment; personal computer application software packages, including word-processing, spreadsheet, and email; local area networks; hardware and software required to provide Internet services; principles of data communications protocols and hardware; telephone hardware installation and software configuration for PBX, voicemail, and usage reporting systems; and principles of customer service.

Demonstrated Skills to :
Troubleshoot computer and telephone hardware and software problems; install and configure computer and telephone hardware, software, and data/voice communications equipment; develop and maintain effective relationships with those contacted in the course of work; work independently; set priorities and organize work; communicate effectively both orally and in writing with all users and vendors; accommodate interruptions and work well under pressure; meet deadlines; organize and maintain accurate records and files; learn computer related tasks; and exemplify an enthusiastic, resourceful and effective customer service attitude with those contacted in the course of work.

Ability to :
Effectively work as part of a city-wide team; develop and maintain effective relationships with those contacted in the course of work; identify opportunities for improving service, systems, and procedures; work with and maintain confidentiality; learn computer related tasks specific to the City of Livermore; learn and understand principals, procedures, and practices of the City of Livermore municipal operations.

Experience, Education, and Training Guidelines:
Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be:

Experience :Two years experience in the installation, setup, troubleshooting and maintenance of computers and peripheral equipment. Network support experience is desirable.

Education :Associate degree in information technology, computer science, or related field or equivalent combination of education and experience.

Training : Any recent training such as academic courses and certification programs which are relevant to this job classification.

License :Possession of a valid California Driver’s License and a satisfactory driving record as determined by the City.

Other Requirements : Willingness and ability to work scheduled and emergency overtime; be available for call back as required, including scheduled on-call assignments; ability to change work periods and work days dependent on operational requirements of the City; attend classes, seminars, and out-of-town meetings during work and non-work hours as required.

Special Requirements :Essential duties require the mental and/or physical ability to work in a standard office and various environments wheredata and voice communication equipment is used; read fine print and text on computer monitors; converse in person and over the telephone often over the noise of machinery; use a computer keyboard, tools, and computer pointing devices; bend, stoop, stretch, reach, and climb; and strength to safely lift and move computer equipment weighing up to 40 pounds.

Retitled from Computer Support Technician 6/2002

Additional Information

The

City of Livermore is an equal opportunity employer and supports workforce

diversity.

CITY OF LIVERMORE
BENEFITS SUMMARY
Association of Livermore Employees

Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 10/2025

MOUTERM
10/01/2025 - 09/30/2029

SCHEDULED INCREASES
10/06/2025 5% + 1% (in recognition of rising medical costs)
10/05/2026 3% + 1% (in recognition of rising medical costs)
10/04/2027 3%
10/02/2028 3%

CAFETERIA PLAN (MEDICAL, DENTAL & VISION)
$1,950/month towards medical, dental, and vision; any unused portion of the employee's benefit amount will be added as taxable income to the employee's earnings. Effective 12/1/2025, ER will pay up to $100 per month towards the premiums for the dental and vision plans selected by the employee who is currently enrolled in a City medical plan.

BASIC LIFE INSURANCE & ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D)
FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid
$1,000 dependent coverage, ER paid

EE option to purchase $25,000 additional life insurance & supplemental life to $500,000 (not to exceed 5x annual earnings).

LONG TERM DISABILITY (LTD)
ER paid
60% of base monthly earnings to $5,000/month max. (180 day waiting period)

PERS
New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340.

Classic PERS Misc Member - 2% at 60

• Member Rate = 7% EE paid
• Employer Rate = 34.43% ER paid (includes unfunded liability; FY23/24)
• 36 consecutive months Final Comp
• Sick Leave Credit
• 4th Level 59 Survivor Ben.
• Military Service Credit

New PERS Misc Member - 2% at 62

• Member Rate = 7.5% EE paid
• Employer Rate = 34.43% ER paid (includes unfunded liability; FY23/24)
• 36 consecutive months Final Comp
• Sick Leave Credit
• 4th Level 59 Survivor Ben.
• Military Service Credit

MEDICARE (Hired after 3/31/86)EE paid 1.45%ER paid 1.45%

RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account.

VACATION ACCRUAL
Years of Service Accrual Per Year 1 80.6 2-5 120.12 6-10 135.98 11-15 160.94 16-19 180.18 20+ 192.4
Prorated for part-time EE.
Maximum accrual: 340 hours

HOLIDAYS & HOLIDAY-IN-LIEU PAY
Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay.
Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period

SICK LEAVE ACCRUAL
96.2 hours/year
Pro-rated for part-time EE

SICK LEAVE USAGE:

• FAMILY SICK LEAVE : For immediate Family Illness - ½ Annual Sick Leave Accrual.
• PARENTAL LEAVE : For non-birthing parent who becomes a parent due to adoption, foster care placement, or birth of a child - 48 hours
• BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leave can be used for aunt or uncle.

BEREAVEMENT LEAVE
3 regularly scheduled workdays max for immediate family.

PERSONAL LEAVE
Full-Time: 16 hours per year
Pro-rated for part-time EE.

PREGNANCY LEAVE & FMLA/CFRA
EE may use accrued leaves in compliance with City Rules & Regs
Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act

DEFERRED COMPENSATION 457(b)
ER will contribute $75, $50, or $25 per pay period, with required matching contribution of $75, $50, or $25 by EE.

2025 Maximum :
Normal = $23,500
Age 50+ = $7,500
Catchup Limits = $46,000
Voluntary EE Participation

SECTION 125 PLAN
No ER contribution
2025 Maximum
Dependent Care*: Up to $5,000/year -- *See IRS Pub #503
Unreimbursed Medical: Up to $3,300/year

• Pre-tax Health Care Premiums
• FSA's for Dependent Care
• Unreimbursed Medical Expenses
• Other options offered by plan administrator

UNIFORM ALLOWANCE
$850 per year/ paid in equal amounts per pay period
For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, Supervising Crime & Intelligence Analyst, Crime Prevention Specialist, and Crisis Intervention Specialist.

SAFETY SHOE ALLOWANCE
Public Works Department employees that are required to wear safety shoes or boots, and employees in the Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, shall be eligible for an annual Safety Shoe reimbursement of up to $225 per calendar year for the purchase of safety shoes.

PRESCRIPTION SAFETY GLASSES
Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries.

SHIFT DIFFERENTIAL
EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m.

EQUIPMENT OPERATION
Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day.

STANDBY PAY
2 hours straight-time for standby on regularly scheduled work day
3 hours straight-time for standby on regularly scheduled days off and fixed City holidays

CALL BACK PAY
3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE.

WORK IN A HIGHER CLASS
If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification.

COURT PAY/COURT CANCELLATION PAY
If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift.

SUPPORT SERVICES TRAINING OFFICER PAY
$90/pay period for full pay period while assigned.

BILINGUAL PAY
$75/pay period for those certified as competent at the conversational and written level. Must be identified by Department Head and approved by Admin Services Director, and used on the job.

$60/pay period for those certified as competent at the conversational level. Must be identified by Department Head and approved by Admin Services Director.

TELEPHONE PAY
20 minutes and for each minute exceeding 20 minutes at OT rate.

CELL PHONE ALLOWANCE
Standard = $40/month (if authorized)
See Administrative Regulation 36 for details.

COMMERCIAL DRIVERS' LICENSE PAY
$35/pay period with valid CA Commercial Driver's License and valid DOT medical card.

OT COMP & COMP TIME OFF
OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out.

TUITION REIMBURSEMENT
75% reimbursement for tuition & books
For undergraduate studies, $4,000 FY max; $16,000 lifetime max
For graduate studies, $5,000 FY max; $10,000 lifetime max

LICENSES & CERTIFICATIONS
100% reimbursement for required licenses and certifications

EMPLOYEE ASSISTANCE PROGRAM
Three (3) sessions per incident per family member. Unlimited telephonic consultations.

FLSA WORK PERIOD
168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week.

For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight,
ending 7 days later on Saturday at 11:59 p.m.

PAY PERIODS
26 pay periods per year

Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees.

ER = Employer
EE = Employee
FT = Full-Time
PT = Part-Time

Closing Date/Time: 1/2/2026 5:00 PM Pacific

Salary:

$7,672.43 - $9,325.89 Monthly