Program Manager II (Austin Homeless Strategies and Operations)

Job Description:

Program Manager II (Austin Homeless Strategies and Operations)

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Program Manager II

Purpose:

Under limited direction, responsible for developing, implementing and managing moderately complex program(s) that integrates multiple elements or projects to achieve a defined objective.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Develops and implements full-scale programs that may have multiple internal and external stakeholders.
  
• Determines program goals, objectives, and resource requirements.
  
• Establishes program standards, methods, policies, and procedures.
  
• Coordinates and collaborates with multiple stakeholders involved in or affected by programs.
  
• Monitors and evaluates program effectiveness, and implements improvement strategies.
  
• Develops, manages, and monitors the program budget and associated projects and provides financial information.
  
• Assists in the development, management, and submittal of proposed budget forecast planning.
  
• Manages, coordinates, implements, and monitors projects associated with assigned programs.
  
• Interacts with internal and external customers.
  
• Investigates and responds to inquiries from the public and other departments.
  
• Attends meetings and conducts presentations Board and Commissions, City Council Committees, City Council, and other related agencies. Responsibilities - Supervisor and/or Leadership Exercised:
  

May be responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for discharge.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of principles and practices associated with assigned program area(s).
  
• Knowledge of fiscal planning and budget preparation and monitoring.
  
• Knowledge of management principles related to municipal project and program activities.
  
• Knowledge of City practice, policy, and procedure.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Skill in oral and written communications.
  
• Skill in planning, coordinating, and implementing programs and activities.
  
• Skill in interpreting, organizing, coordinating, and executing assignments, projects, and programs.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software applications.
  
• Skill in data analysis and problem solving.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to establish and maintaining good working relationships with other City employees and the public.
  
• Ability to exercise good judgment, tact, and diplomacy in all dealings and maintain confidentiality as required.
  

Minimum Qualifications:

• Graduation with Bachelor's degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a field related to the job, including two (2) years of which were in a supervisory, project, or program management capacity.
  

Licenses and Certifications Required:

Valid Texas Class C Driver License.

Preferred Qualifications:

• Previous experience supporting unhoused populations
  
• Bilingual preferred in English/Spanish
  
• Master's degree in Social Sciences preferred
  
• Current Holder of one of the following: Licensed Clinical Social Worker (LCSW); Licensed Maters Social Worker (LMSW); Licensed Professional Counselor (LPC); Licensed Professional Counselor-I (LPC-I); Licensed Marriage and Family Therapist (LMFT)
  

Notes to Candidate:

Position Overview:

The Program Manager II position will be managing the street outreach program- determining goals, establishing program standards and monitoring program effectiveness. This position will also be responsible for supervising the Community Services Program Coordinator positions, who will be the outreach field staff.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title, employment dates, and description of responsibilities for all jobs you wish to be considered.
  
• The application is an official document; incomplete applications will not be considered. A resume will not be considered in lieu of a completed City of Austin application.
  
• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar and spelling, in helping us screen applications and determine candidates to be interviewed.
  
• Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number.
  
• When completing the supplemental questions, please note that your answers must be supported by information contained in your application.
  
• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
  
• This position is eligible for Public Service Loan Forgiveness (PSF) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.
  

Salary Range and Benefits:

• Salary Range is $71,630 - $90,980
  
• This position comes with a comprehensive benefits package that includes medical and dental coverage, paid sick leave, vacation and personal time, and a retirement plan.
  

Physical Work Location:

• 505 Barton Springs Rd. Austin, TX 78704
  

Hours:

• Monday - Friday 8:00 am - 5:00 pm
  

**Hours may vary due to operational needs. An alternative schedule and remote work/telework options are available, but this position requires a minimum of 40% per week in-office standard.

If you are selected to interview:

• Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference
  
• This position will require a pre-employment Criminal Background Investigation (CBI).
  
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED, undergraduate, and/or graduate degrees, will be required.
  
• A skills assessment may be required.
  

Electronic Notification to Applications:

• Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs.
  
• Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner
  
• Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.
  

Tobacco-free Workplace:

• The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises.
  

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-01-02